Wild Pharao Casino - Игрок критикует ограничения на вывод средств.

Hi there,

i have now heard from several sources that the payout can take up to 4 weeks and i have a larger amount to pay out and this would take over a year.

I tried it several times in the live chat, where I couldn't get any help and that's why I'm trying it here.

Is it possible to contact the casino here and agree on a better payment plan?

Best regards

Hallo,

ich habe jetzt von mehreren seiten gehört, dass die auszahlung bis zu 4 wochen dauer kann und ich habe einen größeren betrag zur auszahlung und dies würde dann ja über ein jahr dauern.

Ich habe es mehrmals im live chat probiert, wo mir leier nicht geholfen werden konnte und deshalb versuche ich es hier.

Gibt es die möglichkeit hier kontakt mit dem casino aufzunehmen und sich auf einen besseren zahlungsplan zu einigen ?

Beste Grüße

I would like to add that I can only request one payment at a time and only a 2nd once the 1st has been confirmed.

With this long processing time, this will mean that I will need more than 1 year to pay out the full amount.

hinzufügen möchte ich noch, dass ich immer nur eine auszahlung beantragen kann und erst eine 2. wenn die 1. bestätigt ist.

Dies wird bei dieser langen bearbeitungszeit dazu führen, dass ich über 1 jahr brauchen werde um den vollen betrag auszuzahlen.

Dear Patrick,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found (here):

„4.2 WITHDRAWALS

4.2.1 At any time, You can decide to withdraw part or all Your funds from Your Account by selecting from the various options made available by Us. There is a general limit on withdrawals of one thousend Euros (€1,000) per user, per day, five thousand Euros (€5,000) per user, per week (excluded progressive jackpot winnings). When depositing with Bonus the maximum Cashout for all reload bonuses (all bonuses without the first depositing bonus) will be 50 x of your last Deposit. Depending on the currency and on the chosen withdrawal option, certain transaction fees may apply."

Could you please advise if you have accumulated your winnings with or without an active bonus? Was the entire amount of €16,512 approved already? Do I understand correctly that you haven’t received any payments yet?

If there's any relevant communication between you and the casino, please forward it to petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

Played with a €200 reload bonus.

I haven't received any payment yet and I can request a maximum of €1000 as a payout amount and have to wait until this payment has been made. Only then can I request a new payout of €1000.

I have not received any responses to emails and in the live chat I have only been told several times to be patient.

Using this approach, the entire payout would take more than 1 year.

Es wurde mit einem 200€ reload bonus gespielt.

Ich habe bis jetzt noch keine Zahlung erhalten und ich kann max. 1000€ als Auszahlungssumme beantragen und muss so lange warten, bis diese Zahlung erfolgt ist. Erst dann kann ich eine neue Auszahlung von 1000€beantragen.

Auf E-Mails wurde mir bis jetzt nicht geantwortet und im live chat wurde mir lediglich mehrmals gesagt, dass ich geduldig sein soll.

Bei dieser Vorgehensweise würde die gesamte Auszahlung mehr als 1 Jahr dauern.

Thank you very much, Patrick, for providing all the necessary information. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello Patrick,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Wild Pharao Casino to join the conversation.

Wild Pharao Casino, please advise on the player's best approach with regards to their withdrawal.

Hi there,

Are there any news?

My emails are still not being answered

Hallo,

Gibt es irgendwelche Neuigkeiten?

Auf meine Emails wird weiterhin nicht geantwortet

Hello Patrick,

There has been no response as of yet, when the timer expires I will contact the casino once more.

We would like to ask Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Unfortunately, nothing has happened yet, and no one answers e-mails either

Es ist leider immer noch nichts passiert, auf E-Mails wird auch nicht geantwortet

Dear Patrick,

Based on information we received from Wild Pharao via email and in the hope that we can find a resolution to this complaint, I am going to extend the timer for 7 days and give the casino one last attempt to respond.

Hi there,

What information if I may ask?

Would like to know how to proceed

Best regards

Hallo,

Was fpr Informationen wenn ich fragen darf ?

Würde gerne wissen, wie es weitergeht

Liebe grüsse

Hello Patrick,

The casino has asked for a time extension to be able to get cases resolved.

If there is still no response before the timer has expired, we will close the complaint as 'unresolved'.

At that point, we would recommend your best next step which would usually be submitting a complaint to the Licensing Authority.

Still Nothing New.. they dont answer on Emails, also i canceled 1 withdraw of 1000€( whivh Was bank transfer) to try out another method (bitcoin) in the hope that its faster and now the 1000€ are Not on my account anymore ...

Plz wild Pharao answer Here

Dear Patrick,

I tried to contact the casino repeatedly but had no success. I’m afraid there is not much that we can do without cooperation from them.

I will now mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

In the meantime, I recommend you to contact the Gaming Curacao Authority (info@gaming-curacao.com) and submit a complaint to them. It's not the best licensing authority but it has more options and tools to help players. Let me know if I can help you with this and how they replied (adam.m@casino.guru).

I am sorry I could not be of more help.

Best regards

Adam

This complaint has been reopened at the request of the casino. We received this from Wild Pharao Casino via email:

"Dear Patrick,

Thanks for letting us know about your problem. We are very sorry for the delay in this cashout. We have been busy working to make our Cashout system better.

Please be informed, that payment was done. Can you please check this on your side?

Best regards,

WildPharao Support Team"

Dear Patrick,

Could you please respond and update us on the situation with your payment?

Kind regards,

Adam

Hello,

I have now received 3000 out of 10000€.

But I have to wait at least 2-4 weeks for each payment until it is confirmed and then another 2-3 weeks until it is in my bank account.

This is not satisfactory.

A request for an agreement to increase the payout limit or to pay out the amount directly was rejected

hallo,

ich habe mittlerweile 3000 von 10000€ erhalten.

Ich muss aber auf jede auszahlung mind. 2-4 wochen warten bis diese bestätigt ist und dann nochmal 2-3 wochen bis diese auf meinem bankkonto ist.

Dies ist nicht zufrieden stellend.

Eine anfrage auf einigung das auszahlungslimit zu erhöhen bzw. den betrag direkt auszuzahlen wurde abgelehnt

Thank you for the update, Patrick.

Dear Wild Pharao Casino,

Can you please explain why the player has to wait for such a long time to receive their payments? Is there anything that can be done to speed up this process?

Dear all,

I will escalate again current situation to our finance department and will do my best to speed up a process. Thanks for understanding.

Best regards,

WildPharao Support Team

Hello,

My latest payout was confirmed on April 21st, 2022. I still haven't received the €1000.

On 04/22/22 I requested a new payout and this has not been processed to this day.

Best regards

Hallo,

Meine metzte Auszahlung wurde am 21.04.22 bestätigt ich have die 1000€ bis heute nicht erhalten.

Am 22.04.22 habe ich eine neue Auszahlung beantragt und diese ist bis heute unbearbeitet.

Beste grüsse

Dear WildPharao Support Team,

Please provide an update on the situation regarding the player's payments.

We would like to ask Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Dear Patrick,

The casino stated previously that they would try to speed up the process. Has there been any further development with your payment?

Kind regards,

Adam

The payment from the end of April has not yet been made and the requested payment has not yet been processed either

Die Zahlung von Ende April ist noch nicht ei getroffen und die beantragte Auszahlung wurde ebenfalls noch nicht bearbeitet

Dear Patrick,

I am sorry that you are still experiencing these issues, but if the casino does not respond there is nothing further that we can achieve and so the complaint will be closed once more.

If you have not done so already, I would recommend submitting a complaint to the Licensing Authority (complaints@gaming-curacao.com).

Once again, I am sorry I could not be of more help.

Kind regards,

Adam

This complaint has been reopened at the request of the player. We would like to attempt to resolve this issue one more time.

Dear Wild Pharao Casino,

Please respond to this complaint and provide an update on the player's outstanding withdrawals.

We would like to ask Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Could the casino report here at least once?

I'm still not getting a response to emails sent to me on live chat and they can't help me on live chat.

1 withdrawal is pending and not being processed and 2 confirmed withdrawals have not arrived in my bank account for more than 2 months.

Könnte sich das Casino hier wenigstens einmal melden ?

Ich kriege weiterhin keine antwort auf die mir im Live chat gegebene email und im live chat kann man mir nicht helfen.

1 auszahlung ist offen und wird nicht bearbeitet und 2 bestätigte auszahlungen sind seit mehr als 2 monaten nicht bei mir auf dem bankkonto angekommen.

Dear Patrick,

I have managed to make contact with the casino via Skype. They have told me they are looking into it and will provide me with more information. I will extend the timer one last time while I await a reply.

Kind regards,

Adam

Alright, I hope for a quick solution.

somehow very strange that I haven't received any money for 2 months although 2 payments have been confirmed.

In any case, thanks in advance for your help

alles klar, ich hoffe auf eine schnelle lösung.

irgendwie sehr komisch, dass seit 2 moinaten kein geld bei mir eingegangen ist obwohl 2 auszahlungen bestätigt wurden.

danke aber aufjedenfall schonmal für ihre hilfe

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Patrick,

There has been no further response from the casino and at this juncture, we have no reasonable expectation of this changing.

We will close the complaint as 'unresolved', and I again recommend you to contact Licensing Authority (complaints@gaming-curacao.com). I am very sorry that we could not help you more.

Kind regards,

Adam