1win Casino - Аккаунт игрока заблокирован, вывод средств задерживается.

good afternoon, i made a withdrawal on the 1win platform and after all the verifications up to the email verification, the money was not credited to my account and the account was blocked .

i sent an email asking the reason for the blockage and the fact that my money was not credited and i got no reply.

i would like your help.

boa tarde, fiz um saque na plataforma 1win e após todas as verificações ate a verificação de email, não foi creditado o dinheiro na minha conta e a conta foi bloqueada .

mandei email perguntando o motivo do bloqueio e de não ter sido creditado meu dinheiro e não obtive resposta.

gostaria da ajuda de vcs .

Important notice:

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Dear Player,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila