1win Casino - Депозит игрока задерживается.

Deposit not showing from 31 aug 2025...

I also raised the request deadlines are crossed on 7th sep. Now whenever i ask them on chat support they are saying additional checks are going on they are saying same from 7th september

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Already 23 days paased

Thanks for your reply.

• Was this your first deposit?
• Have you contacted your bank regarding the transaction?
• Could you please share a screenshot of your deposit found in the deposit history in your player's profile?

Share it here or send it to my email at [email protected]

Dear Ashishh,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru

We’ve reopened this complaint at the request of the player. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Message from the player:

That was not my first deposit

After this deposit also deposits successfull

I am attaching gaming account deposit history

Thanks for your reply.

I checked the deposit history.

• Could you please clarify which payment option is the relevant record from? Is that UPI, or PhonePe?

Please let me know.

I paid from my bank app,,,jio payment bank

Thanks for your reply.

The transaction you are referring to doesn't seem to be included in the list in the casino's system.

Please let me know if there is any information I might have overlooked.

I shared you payment proof anx transaction history in app

I can observe transactions using UPI or PhonePe services, while the deposit that is missing was made using Jio Bank app.

Kindly provide further evidence that would help us confront the casino regarding the incident; otherwise, the complaint will be closed due to insufficient evidence.

I apologize for the inconvenience.

Dear Ashishh,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru