1win Casino - Игрок заявляет о задержке выплат.

Money withdraw problem

1win I'd -19***663

It's been six days at 1Win Casino. The money has not come yet and 1win casino is not giving any reply saying that the money will come in 48 hours. Now it has been six days but still my money has not come and they are not giving me any reply

Dear amanpall6090,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear amanpall6090,

Have you received your withdrawal from the casino yet?

Dear amanpall6090,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I haven't received my withdrawal yet

It will take 15 to 20 days

It will take 15 to 20 days

I have not asked for my withdrawal

Thank you for your reply, amanpall6090. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

No ma'am, I did not get any bonus. I played with currency. game! But my withdrawal is not coming.

Thank you very much, amanpall6090, for your cooperation. I will now transfer your complaint to my colleague Natalia ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi amanpall6090,

I've just reviewed your case and am sorry to hear about your struggles with the withdrawal of your winnings. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear 1win Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Could you please tell us what are the reasons for the delayed withdrawal? Has the request already been processed by you?

I'm looking forward to hearing from you.

Kind regards,

Natalia

Good afternoon

There is no account registered to the e-mail a****@gmail.com.

Please specify the correct mail, or ID.

Sincerely, 1win team.

Добрый день!

Аккаунта, зарегистрированного на электронную почту a****@gmail.com - нет.

Просим уточнить корректную почту, либо ID.

С уважением, команда 1win.

Good afternoon

The game account was blocked in accordance with paragraph 9.7 of the rules.

In accordance with clause 9.7. of the Terms of Use of the Site, section General Terms and Conditions (hereinafter referred to as the Rules), if a bettor commits fraudulent actions against a betting company (multi-account, use of betting automation software, playing on arbitrage situations, if the game account is not used for making bets, abuse of loyalty programs, etc.), then the betting company reserves the right to stop such fraudulent actions by canceling bets and closing the bettor's gaming account.

Sincerely, 1win team.

Добрый день!

Игровой аккаунт был заблокирован в соответствии с пунктом правил - 9.7.

В соответствии с п.9.7. Правил использования сайта, раздела Общие положения и условия (далее - Правила), если участник пари совершает мошеннические действия в отношении букмекерской компании (мульти-аккаунт, использование ПО для автоматизации ставок, игра на арбитражных ситуациях, если игровой счет не используется для совершения ставок, злоупотребление программами лояльности и т.д.), то букмекерская компания оставляет за собой право пресечь такие мошеннические действия путём отмены ставок и закрытия игрового счета участника пари.

С уважением, команда 1win.

Dear 1win Casino team, thank you for the reply. Could you please send me any supporting evidence on this matter? My email is [email protected] or you can contact me via skype. Thank you!

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Madarchod lavde

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Good afternoon

We have sent evidence to [email protected].

Sincerely, 1win team.

Добрый день!

Мы отправили доказательства на электронную почту [email protected].

С уважением, команда 1win.

Dear 1win Casino team, thank you for the sent evidence.

Dear amanpall6090, the casino representative sent the evidence where it is clearly seen that the payment methods you used are also used by another 5 accounts, which is a breach of the terms. You are not allowed to share your payment method with other people, or to create more accounts for yourself. One person can only have one account and use payment methods that belong only to him/her.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Best wishes,

Natalia