1win Casino - Вывод средств игроком постоянно задерживается.

In the past, they had already failed to pay me more than 1,452,000, for which I sent a thousand pieces of evidence and nothing happened. And now, since last night when I try to withdraw, they keep telling me

Since your withdrawal request has already been processed by the payment system, the procedure now depends solely on bank clearance. The amount will be automatically credited to your account within a maximum of 24 hours. 💙

And again they canceled my order.

I'm waiting for help.

en el pasado, ya me habían NO pagado más de 1.452.000. donde envié mil pruebas y nada. Y ahora desde ayer a la noche que quiero retirar me ponen

Dado que su solicitud de retiro ya fue concluida por el sistema de pago, el procedimiento ahora depende exclusivamente de la compensación bancaria. El monto será acreditado automáticamente en su cuenta en un plazo máximo de 24 horas.💙

Y nuevamente me cancelan el pedido.

Estoy esperando ayuda.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Gabrielxeneize,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Do not use bonus to win, and if your KYC is completed, and if I have withdrawn

No use bono para ganar, y si se te completado kyc, y si he retirado

Thanks for the explanation.

Has the casino processed all or some of the payouts you requested?

Please let me know.

Yes, some did!

Si si, algunos si!!!

Thanks for the update.

Please let me know how much remains for the casino to process.

Looking forward to your reply.

Dear Gabrielxeneize,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru