1win Casino - Вывод выигрыша игрока задерживается.

Hello, I deposited money normally on this site and only used slots, and I didn't violate any rules. I deposited 20,000 won, earned 1.48 million won, and requested a withdrawal. After waiting for a long time, the withdrawal was canceled and returned to my wallet. Please resolve this.

안녕하세요 저는 이 사이트에서 정상적으로 입금 후 슬롯만 이용했고 규정 위반하지도않았습니다. 2만원 입금 후 148만원을 수익을 보고 인출을 신청했는데 오랜 시간 기다리다가 인출이 취소되어 지갑으로 돌아왔습니다. 해결해주세요

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and does, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Can you link to the site and discuss it?

사이트와 연결하여 토론 가능합니까?

Please connect with our site and discuss.

당사 사이트와 연결하여 토론 해주세요

Dear th3djsuauq,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear th3djsuauq,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Dominika
Casino.Guru