1win Casino - Внесение депозита игроком было задержано.

On August 27, 2026, there was a deposit in the 1 Win casino in the amount of 509 hryvnia plus a commission of 6.06 kopecks, the casino did not credit the deposit to my balance.

I also ask the casino support team once a day for a solution to my problem, and they say to wait, as it doesn't depend on the casino, but on the payment system itself.

To this day the deposit has not been credited.

On my part, I have attached all the evidence of the deposit write-off.

I ask the GURU team to help me understand this situation and resolve the issue with the 1 Win casino, and to assist in quickly resolving my issue.

27.08.2026 было пополнение в казино 1 win на сумму 509 гривень плюс комиссия 6.06 коп.,казино не зачислили депозит на мой баланс.

Также раз в день я запрашиваю в поддержку казино решение по моему вопросу ,на что отвечают ожидать так как не зависит от казино а зависит от самой платежной системы.

По сей день депозит не зачислен.

С моей стороны я приложила все доказательства о списании депозита .

Прошу команду GURU помочь разобраться в данной ситуации и решить вопрос с казино 1 win и посодействовать на быстрое разрешение моего вопроса.

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Dear Yuliia596,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

The problem still hasn't been resolved. The casino isn't even trying to respond to my request for a refund. They're just writing excuses like "your request is being processed." I'll repeat that again: (The payment system has processed the deposit.)

Проблема до сих пор не решена,казино не пытается реагировать на мой запрос вернуть деньги ,пишут отговорки ваш запрос в обработке ….еще раз продублирую -(платежная система депозит обработала)

Thanks for your reply and for the update.

I went over the information you provided, and I can see that the card number in the casino's records and on your confirmation from your bank don't match. Could you please explain the discrepancy?

Have you checked your bank account for any returns since the incident?

Could you please share your communication with the casino regarding the issue?

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Yuliia596,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas