4raBet Casino - Депозит игрока задерживается.

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

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Dear Lekhanark,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Katarina

Dear Lekhanark,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I already contacted to 4rabet support but they still not added my deposit

Dear Casino Guru team,

We would like to kindly inform you that we are actively working on this case. At the moment, the matter is still being processed by our payment systems department, and we are awaiting their final updates.

For this reason, we respectfully ask for some additional time to complete the review and provide a comprehensive response.

Thank you for your patience and understanding.

Best regards,

4raBet Team

Dear 4raBet Casino,

thank you for your reply and message. This complaint will be extended by 7 days. Please inform us of any further developments.

Dear Lekhanark,

thank you for your message and patience.

Dear Lekhanark and Casino Guru team,

We would like to kindly inform you that we have thoroughly reviewed the user’s case.

The deposit in question was unsuccessful. To proceed with the verification, the user needs to contact our support chat and provide a bank statement covering the period from the date of the attempted deposit until today.

If the user’s bank supports automatic returns, the deposited amount may already have been returned to the bank account. The bank statement is required so that we can forward it to our payment provider for further investigation.

The user may create a support request and share the ticket number here, or alternatively, provide the required documents directly in this thread - whichever is more convenient.

Thank you for your cooperation.

Best regards,

4raBet Team

Dear 4raBet Casino,

thank you for your reply and update.

Have you received the requested information from the player?

Are there any updates regarding this complaint?

Looking forward to your reply,

Katarina

Dear Lekhanark and Casino Guru team,

We would like to clarify that the current stage of this case depends entirely on the payment system and the user’s bank.

The deposit was marked as unsuccessful, the required bank statement has already been submitted by the user, and all available information has been forwarded to the payment provider. From this point onward, the review is conducted by third-party services, and the Casino Guru Team from 4raBet side cannot influence the speed of their response.

The user should await confirmation directly from the payment system or the bank. Once such confirmation is received, the issue will be resolved accordingly.

We can continue updating player on the current status of the case, but the most direct and comprehensive feedback could be obtained by player using 4raBet 24/7 support services

Kind regards,

4raBet Team

From my bank 49000rs was debited i also shared full bank statement to 4rabet team i request you to add my 49000rs to my 4rabet id

Hello Lekhanark,

We would like to update you that due to Katarina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Katarina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Katarina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Lekhanark and 4raBet Casino,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

This complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Igor ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Katarina

Dear Lekhanark,

I am sorry to hear about your problem with the 4raBet Casino.

Could you please share the full bank statement with us regarding the lost deposit?

You can either send me an email ([email protected]) or post it in this conversation as an attachment. Don’t worry, all messages are automatically marked as sensitive, and no personal information will be made public.

Thank you in advance for providing the information.

Dear 4raBet Casino,

The player provided me with their bank statement - please check the screenshot below.

I would also like to ask you, if there is any update or news on your side.