4raBet Casino - Учетная запись игрока заблокирована, и средства удерживаются.

Dear CasinoGuru Team,

I am opening this official dispute against 4rabet regarding an unjust restriction placed on my account and the ongoing withholding of my balance, which stands exactly at ₹77729.

Timeline of Events:

• its been 3 days completed now The Restriction: My account was suddenly locked out by the platform with a red warning screen stating: "Account is restricted due to providing fake or edited document."

• The Root Cause: I state under penalty of perjury that my official government identity documents are 100% genuine, physical, and completely unaltered. It is clear that 4rabet's automated AI compliance scanner made an error and incorrectly flagged my upload as an edited file—likely due to background lighting, camera contrast, or digital image resolution.

• The Operator's Silence: I have repeatedly tried to contact 4rabet support directly via their official email ([email protected]) and verified Telegram help channels over the past several days to clear up this misunderstanding.

My Position and Willingness to Cooperate:

I am a genuine player who simply wants to verify my true identity and access my funds. I have explicitly offered to undergo any form of manual compliance checks necessary to prove the legitimacy of my physical ID cards, including:

1. Sending raw, unedited, live-camera photos of my physical identity document from different angles.

2. Providing a passport-style selfie holding my physical ID card next to my face.

3. Completing a live identity video verification call with a real compliance officer.

Despite my complete willingness to cooperate with their security standards, 4rabet has ignored all my emails, refused to provide a human-led manual review, and continues to freeze my rightful balance.

I kindly request CasinoGuru's urgent intervention to mediate this situation. I want 4rabet to assign a human manager to review my real documents, lift the false flag restriction, and allow me to safely withdraw my funds.

Thank you for your time, oversight, and assistance in resolving this matter.

Sincerely,

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which documents did you send to the casino for the KYC process?
• Could you please forward me the documents that you sent to the casino for verification of your account? My email address is [email protected].
• What types of games did you play to accumulate your winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Thank you for your emails.

Please forward me the documents that you sent to the casino for verification before your video call took place at [email protected].

Also, please specify which details you provided to the casino when asked about the last deposit you made into the platform.

Dear Tusharurkude,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru