4raBet Casino - Внесение депозита игроком было задержано.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’s credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Attila G.

Listen the main problem is I selected Gpay option and I paid with Paytm. And the payment provider don't have any Paytm account. That's why he don't know he received any money from me. This is the main problem I think, if you can contact him then please say him to download Paytm and check his transaction history.

Please help me out from this situation.

Thank you for contacting 4rabet Support.

We have checked your transaction and would like to inform you that your deposit was unsuccessful and was not credited to your account.

To recover the funds, we kindly ask you to submit a refund (chargeback) request directly to your bank or payment provider. They will be able to assist you further with the reversal process.

If you have any additional questions or need further assistance, please feel free to contact us again.

Best regards,

4rabet Support Team

Dear jitendaryadav, thank you for your reply. Could you kindly confirm if you have had the opportunity to contact your payment provider regarding this issue?

Thank you very much in advance for your response.

Dear Jitendar,

Kindly provide your bank statement covering the period from the date of the deposit up to today in PDF format so we can proceed with further investigation.

Thank you for your cooperation.

4Rabet Support Team

Dear jitendar,

The screenshot you shared is not clear, and we’re unable to zoom in to review the details properly. To help us assist you faster, please send your bank statement in PDF format through our live chat support. Our team will look into it right away.

4Rabet Support Team

I am trying to upload PDF file it was about 80 kb, I am selecting the file to upload.

But it was not getting upload even not getting open after I paste the PDF file in the chat section this is the problem of this casino Guru site.

Can you please give me any another link to upload the PDF file.

Give me any email ID, I will send the PDF file in mail.

Sorry, I am not able to upload the PDF file here there's was an error because of this site upload system.

Dear Jitendar,

To proceed with checking the transaction on our end, we kindly ask you to provide your bank statement in PDF format through our live chat support. This will allow our payment team to review the details properly and assist you as efficiently as possible.

Please ensure that the statement clearly shows the relevant transaction information.

Once we receive the document, we will look into the matter and get back to you as soon as possible.

Best regards,

4rabet Support Team

I contacted with 4rabet support chat and told him all the issues and I sent the bank statement PDF file there you can check it.

Dear Jitendar,

After reviewing your transaction, we confirm that the final status is failed. As this appears to be related to the bank’s processing, we kindly ask you to contact your bank directly for further details and assistance.

If you need any further support, feel free to reach us on Telegram @help4rabet_support or via email at [email protected].

4rabet Support Team

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear jitendaryadav,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila