7K.Casino - Вывод средств игроком задерживается из-за повторных проверок.

Hello, help me resolve this issue. I've been waiting for a withdrawal since August 11th. Five days have passed, and on August 16th, I wrote to support about the delay, and they said, "Wait." Then I received an email about an account verification, "Okay, fine." Ten days later, I received a message saying I needed to go through card verification. Okay, I passed, and they confirmed it. Support responded, "Verification is complete," and told me to wait for the withdrawal. I waited for the withdrawal deadline, and they said it was September 1st, 2026, at 3:27 PM Moscow time. When the deadline passed, I wrote about the delay, and they said they'd forwarded it to the finance department. Then I received another email about an account verification. I can't figure out what's going on. Please help me resolve this issue.

Здравствуйте, помогите решить вопрос, с 11 августа жду вывод, прошли 5 дней это 16 августа я пишу в поддержку о задержке ответили ждать, после на почту пришло проверка аккаунта окей хорошо, спустя 10 дней мне пришло что нужно пройти верификацию с картой, окей прошел подтвердили, в поддержке ответили проверка завершена и сказали ждать вывод, ждал срок вывода сообщили что 1.09.26 в 15:27 по МСК, прошел срок написал о задержке, сказали передали в фин отдел, и тут пришло на почту опять проверка аккаунта, что за дела не могу понять, помогите решить этот вопрос

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Dear Stanislavv,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• To confirm, did the casino request that you complete the verification process again?
• Have they asked you for new documents, or are they requesting the same ones you provided previously?
• Has the casino mentioned any specific issues related to the approval of the documents you submitted earlier?

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina