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Dear Um90, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Could you please attach a screenshot of your pending withdrawal?
• Additionally, could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards

Attila

Dear Um90,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucia ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Hello Um90,

My name is Lucia and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear 7K Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lucia

Hello. Your account is currently under review. The possibility of review is detailed in our project rules. They also state that payouts may be suspended during account review periods. As a reminder, by registering with the project, you agree to our rules and user agreement.

I see that application number 49220570 was successfully processed today. Please wait for the withdrawals for the remaining two applications.

Здравствуйте. Ваш аккаунт находится на проверке. Вероятность проведения проверок детально описана в правилах нашего проекта. Также там сказано, что в период проведения проверок по аккаунту выплаты могут быть приостановлены. Хочу напомнить, что в момент регистрации на проекте вы соглашаетесь с нашими правилами и принимаете пользовательское соглашение.

Вижу, что заявка номер 49220570 сегодня была успешно обработана. Ожидайте вывод по оставшимся двум заявкам.

Dear 7K Casino representative,

thank you very much for the update. I am confident the issue will be resolved in the near future. I will leave this complaint open until Um90 confirms his withdrawals have been paid out.

Hello,

Thank you for the update.

I confirm that 40,000 RUB has been paid today.

However, two remaining withdrawals of 40,000 RUB each (total 80,000 RUB) are still pending since September 27, 2025.

The review has already lasted more than 4 months. I kindly ask the casino to provide a specific timeframe for completing the review and processing the remaining payments.

I will confirm resolution once the full amount is received.

Best regards,

Sergey

All three of the user's requests were successfully transferred by the club. The final request was processed today.

Все три заявки юзера были успешно переведены со стороны клуба. Сегодня вывелась последняя заявка. 

Hello,

I confirm that all withdrawals have now been successfully received.

Thank you for your assistance in resolving this issue.

Best regards,

Sergey

Dear Um90,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Lucia Stan

Casino.Guru