AllSpins Casino - У игрока возникают проблемы с выводом выигрыша.

I got a bonus that I played at the casino, managed to get a super scatter and won 10,000 euros, then I continued playing and wagering what I had to.

Had 10,000 euros when the transaction was completed.

Bam, it was down to 3599 euros which was my money, no problems.

Until now, when I wanted to withdraw the money, there was a problem in their system and I had to keep 100 euros.

Not okay!!!

Jag fick en bonus som jag spelade på casino lyckades få en superscatter och vann 10 000 euro sen fortsatte jag spela och omsätta det jag skulle.

Hade 10000 euro när omsättningen var klar.

Bam va den nere på 3599 euro som var mina pengar nemas problemas.

Tills nu när jag ville ha ut pengarna då va der ett problem i deras system och jag fick behålla 100 euro.

Ej ok!!!

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me the link or a screenshot of the bonus you activated and played with? Was it a deposit bonus, or a free, no-deposit bonus?
• Have your winnings been capped in any way after you finished wagering the bonus, or only after you requested the withdrawal?
• Could you kindly specify in more detail the situation with your winnings being reduced to 3599€?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I have emailed the information to Veronika, is that enough??

Jag har mailat in informationen till veronika räcker det??

Which email address did you use? I have not received any emails from lex*****[email protected] yet. My email address is [email protected]. Thank you for your cooperation.

Hello

•can't find the bonus now but was a deposit bonus regarding casino

At 10 euros and 50 euros could activate both so had 60 euros to play with.

•then won 10,000 euros on gates of olympus super scatter, wagered these and attached the winnings and what the final bill was after the wagering was complete.

•After a while I only had 3599 of the 9900 euros left and played some sports betting and some more at the casino because it said it was real money.

Chose to make a withdrawal

Took a day and then they wanted a bank statement

Submitted this

Then the email came saying that something had gone wrong, I call it bullshit, as they had already taken money and let me play with it, but only when the withdrawal was to be made was the "error" discovered.

Got to keep 100 euros🤥

Hej

•hittar inte bonusen nu men var en insättmingsbonus gällande casino

På 10 euro och 50 euro kunde aktivera båda så hade 60 euro att spela med.

•vann sen 10000 euro på gates of olympus super scatter omsatte dessa och bifogar vinsten och vad slutnotan hamnade på efter omsättningen var klar.

•dröjde en liten stund sen hade jag bara 3599 kvar av 9900 euro kvar och spelade nåt sportspel och nåt mer på casino för det stod då att det var mlna riktiga pengar.

Valde göra ett uttag 

Tog en dag sen ville dom ha bankstatement

Skickade in detta

Sen kom mailet om att det blivit fel bullshit kallar jag det då dom redan tagit pengar låtit mig spela på dessa utan först när uttaget skulle göras upptäcktes " felet"

Fick behålla 100 euro🤥

Hello Lexuseccoflax,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Lexuseccoflax;

I would like to inform you that I will be taking over this complaint, as Veronika is currently unavailable due to health reasons.

I will review the case and get back to you shortly. If there have been any updates since your last message, please let me know in the meantime here in the thread or via email at [email protected]

Thank you for your understanding.

Best regards,

Karla

Casino.Guru 

Dear Lexuseccoflax,

Thank you for the information provided so far.

To better understand your situation, I would like to kindly ask you to clarify a few important points:

• Could you please confirm whether your winnings were capped immediately after completing the wagering, or only at the moment you requested the withdrawal?
• Could you please specify what exact amount the casino currently allows you to withdraw and what amount was removed or restricted?
• Could you please upload or resend the email from the casino where they explain the "system error" and the requirement to keep €100 in your account?

These details are essential for us to properly assess your case.

Thank you in advance for your cooperation.

Karla