AllySpin Casino - Игрок считает, что вывод его средств задерживается.

I've been waiting for the payout for two weeks and nothing has happened. I've been told they'll take care of it, but to no avail.

I have paid in enough so it is an absolute disgrace that my payout has not been

Warte seit zwei Wochen auf die Auszahlung und es passiert nichts. Werde als vertröstet das sie sich drum kümmern jedoch ohne Erfolg .

habe genug eingezahlt daher ist es eine absolute Frechheit das meine Auszahlung nicht bea

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No, the problem hasn't been resolved yet. I specifically canceled a withdrawal because I thought it would be faster. So now I'm waiting for the €1,000 payout.

Nein das Problem wurde noch nicht behoben. Ich habe extra eine Auszahlung storniert weil dachte s geht schneller. Daher warte ich jetzt auf die Auszahlung von 1000 Euro

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawals? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

Could you please let us know the exact date when you requested your latest withdrawals?

Also, we strongly advise against cancelling and re-requesting withdrawals, as this does not speed up the process — in fact, it can often reset the queue and cause additional delays.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

This is the first payout; there have been no previous ones.

And they told me no KYC was required. Then I'll stop with the cancellations. Unfortunately, I've made two and am now waiting for €500. I'll pay myself the rest once the first one is successful.

Das ist die erste Auszahlung, bisher gab es keine.

und es wurde keine Kyc benötigt habe sie mir gesagt. Dann lasse ich es mit den Stornierungen. Habe leider zwei gemacht und warte jetzt auf 500 € denn Rest zahle ich mir aus wen die erste Mal erfolgreich war

Dear player, you haven’t answered the following two questions yet:

Could you please share your communication with the casino regarding the withdrawals? You can send emails or chat transcripts to my email at [email protected], or post screenshots here.

Could you please let us know the exact date when you requested your latest withdrawals?

Also, how many pending withdrawals do you currently have? Is it possible that you might have three separate pending withdrawals, each requested on a different day?

It's been resolved, I deleted the account, it's all just a rip-off, so thank you very much for your effort.

Hat sich erledigt habe das Konto gelöscht ist alles nur abzocke da, in diesem Sinne vielen dank für die versuchte Mühe.

Dear player,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru