AllySpin Casino - Вывод выигрыша игрока задерживается.

i been waiting on a withdrawal from ally spins since november 4 and its still not processed and im already verified so there shouldnt be anything holding it up but every time i ask support they just give me the same copy paste answer about it being under review and when i asked what rule lets them hold it this long they couldnt explain anything they just avoided it and repeated the same line again and again then they told me to send in some formal complaint even though the whole issue is just them not paying out money i already won and honestly the whole thing feels slow sketchy and like theyre just dragging it out hoping ill give up im still waiting on my money and at this point i wouldnt recommend anyone bother with this site

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Dear nativeHustler,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear nativeHustler,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

hey sorry to put the update upd anyway the allyspin update with the dates so its clear what happened

around nov 14-15 2025 support told me they could give me a courtesy bonus but they couldn't add it while my withdrawal was pending so i had to wait which my withdrawal request was the 4th. as to why im sure a curtesy bonus was brought up

my withdrawal went through on nov 16 2025 so on nov 17 2025 i went back to ask for the bonus they mentioned

then they told me im not eligible because i havent deposited recently enough

i dont even play that much so my last deposit is recent for me but they act like it doesnt count unless youre dropping cash every day

initially said bonus gotta wait till withdrawal clear first told me to wait then changed their mind after the withdrawal cleared felt pretty weak after everything i dealt with

just posting this so people know exactly how it went down with the dates included and how they determine the level of sorry they are and whom they are willing to give fair apologize to when they break their own terms and service which is a legally binding contact but idk maybe its just me it finds this whole thing crazy lmk ( p.s it had nothing to do with kyc i made sure day one wouldn't be a problem and they reassured it wasn't needed on the 4th and multiple days after upon me being concerned and asking again multiple occasions also when i requested specific clause that justifies the holding of my funds or something in the terms of service that makes it a reasonable holding they ignored my request for that information quite a few times during that chat finally admitting no there was no reasoning they could give or clause as to why its bein held and justify the holding soooo)

Dear nativeHustler, thank you for your response. Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear nativeHustler,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila