AllySpin Casino - Вывод выигрыша игрока задерживается.

It's supposed to only take 3 days for the payout to arrive. I've only made deposits so far; this would be my first withdrawal from Allyspin. I want them to send me the money. Apparently, my bank details have been under verification for 5 days.

Es soll doch angeblich nur 3 Tage dauern bis die Auszahlung ankommt ich habe bisher nur eingezahlt das hier wäre meine erste Auszahlung bei Allyspin ich möchte dass sie mir das geld schicken angeblich werden meine bankdaten seit 5 Tagen überprüft

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Dear Hozo47,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

It says that nothing needs to be checked, but okay, I'll wait a few more days then; it's already been a week.

Da steht dass nichts überprüft werden muss aber okay ich warte dann noch paar tage es ist ja jetzt schon 1 Woche

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Hozo47,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Best regards,

Attila