Asbet Casino - Вывод средств игрока задерживается.

I made a deposit to play on the platform I won some rewards, I tried to redeem my winnings and submitted the claim. Was told there was 3to 4 people in front of me then they would work on mine I said ok and continued to play another one of my games. 6 hours later and I message to see how things were going and got told it's going fine that it shouldn't be to much for my payout I said ok and again got back on my game. So another 3 hours goes by and I don't hear nothing so I go and message again same thing gets said to me and so it goes on like this the rest of the night. The next day I get a message from the platform apologizing for the problem the night before that it was just just a misunderstanding and and I said ok figured it was all taken care of but I was wrong and it started all over again.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Squishy46,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I can understand what you are saying but when im told that's your be cashed out instantly meaning me after that I was dragged along for 2 more days and still nothing from them please keep me posted and updated

Dear Squishy46,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No the issue has not be resolved it has actually gotten worse I paid the fee to cashout with to the 20 dollar fee and still nothing except they are trying to get another 10 dollars frome me

Now im being told if I don't pay the other 10 dollars by tomorrow they are just going to forget it happend and pretend it didn't even happened this isn't right

Hello Squishy46,

We would like to update you that due to Karla, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Karla has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Karla will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Im still have not been able to collect my winnings and they refuse to talk to me

Dear Squishy46, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla