BassBet Casino - Игрок заявляет о задержке выплат.

I fulfilled the wagering requirements thanks to a €100 loyalty bonus I received and had €500 paid out to my real money account. I am legally entitled to withdraw this amount. I submitted the withdrawal request on July 24, 2026. The processing time is 1-3 business days, starting the day after the withdrawal request. Today is Friday, July 31, 2026. The money hasn't arrived yet, and I keep getting the same message.

Ich habe durch einen 100€ Treuebonus, den ich erhalten habe, die Umsatzbedingungen erfüllt und 500€ zu meinem Echtgeldkonto ausgezahlt bekommen. Diese darf ich rechtlich abheben. Den Antrag auf Auszahlung habe ich am 24.07.2026 getan. Die Bearbeitungszeit beträgt 1-3 Werktage, ein Tag nach dem Antrag auf Auszahlung. Heute ist Freitag der 31.07.2026. Das Geld kam noch nicht an und ich werde immer mit der selben Nachricht getröstet.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Flamingo605,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Best regards,

Jean