BassBet Casino - Учетная запись игрока заблокирована.

I played at bassbet for several months, it was fine, let's say the withdrawals were a bit long but ok, after reaching about 20k they started with the index checks with the blocking of the account for terms that they quoted to me as that money was won regularly.

First they told me I couldn't play from Italy, and then they told me I had acted unfairly towards them. I contacted the license issuer and waited for a meeting with them to understand this situation because, as far as I understand, players are poorly protected by the legislation this site has.

Ho giocato a bassbet x diversi mesi andava bene diciamo i prelievi erano un po’ lunghi pero ok , dopo essere arrivato a circa 20k hanno cominciato con le verifiche indice con il blocco dell’account per dei termini che mi hanno citato loro in quanti quei soldi sono stati vinti regolarmente .

prima mi hanno detto che non potevo giocare dall’Italia e poi mi hanno detto che avevo fatto del gioco scorretto verso i loro confronti . Ho contattato chi ha rilasciato la licenza aspettando un meeting con loro per capire questa situazione perché a quanto ho capito i giocatori sono poco tutelati riguardo a questa legislazione che ha questo sito

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Dear Nannict,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Could you please forward your communication with the casino in relation to this issue? You can reach me via email at [email protected], or you can post screenshot here.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Look, more than anything, I would like some proof of what I did.

Guarda più che altro vorrei delle prove x quello che ho fatto

I'm very sorry but you haven't answered any of my previous questions. Please check my first reply and try to assist. All the details I asked for are essential if we wish to proceed with your case and assist you further. Thank you in advance.

Dear Nannict,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru

We’ve reopened this complaint at the request of Nannict. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear Player,

Could you please address my previous reply?

So I sent all the documentation that was requested but they always tell me to send cards, bills, bank statements but I don't understand why.

Allora ho mandato tutta la documentazione che mi è stata richiesta ma mi dicono sempre di mandare carte bollette estratti conti ma non sto capendo il perché

Thank you for your reply. Could you please forward all documents you provided to the casino for verification, along with any communication between you and the casino’s customer support?

You can send the information to my email address: [email protected].

Thank you very much for your patience and cooperation.

I attached everything by email

Ho allegato tutto x e-mail

Dear Nannict,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear Nannict,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from BassBet Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear BassBet Casino,

Please provide detailed information regarding the player’s issue, specifically the exact reasons why the account was closed and the winnings were confiscated, including whether the decision was related to the KYC verification process, as well as any alleged rule violations or relevant terms and conditions applied in this case.

Thank you for your cooperation and a timely response.

Best regards,

Samuel