BassBet Casino - Вывод средств игроком задерживается.

I played without a bonus or anything like that, deposited €75 via paysafecard, and ended up with €500 which I withdrew. Since then, I've been getting the runaround from support every day with different excuses. It's already been three weeks and nothing has happened; they don't want to verify my account, and there are no clear answers from support.

Hab ohne Bonus oder ähnlichem gespielt hab 75 über paysafecard eingezahlt hab am ende 500 euro gehabt die ich zur Auszahlung gebracht hab seitdem werde ich täglich mit anderen ausreden vom Support hingehalten es sind bereits 3 Wochen vergangen es ist nichts passiert weder will man eine Verifizierung noch gibt es klare Antworten vom Support

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Dear hamkev,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

To better understand the situation, please allow me to ask you a few questions:

• Could you please clarify the exact date when you requested the withdrawal?
• Have you made any successful withdrawals in the past?
• Have you received any specific communication from the casino regarding the status of your withdrawal?

Your answers will help us review your case more thoroughly.

I hope we will be able to assist you in resolving this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Petra