BassBet Casino - Вывод средств игроков задерживается.

Been 14 days since first withdrawal request of $750, and 13 days since second request of $750, totalling $1500. Emailed multiple times asking for money to be sent after withdrawal estimate states 3-5 business days, it's been 2 weeks now and they keep stating a large quantity of requests to get through. Meanwhile basically every other casino offers same day payouts. Seems like they're hoping I just cancel my withdrawal and gamble the money away. My account has been verified and have no option to submit additional verification. Bassbet has no valid excuses here.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Have you accumulated your winnings with the help of a bonus?
• When was the last time you were in contact with casino support?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Thank you for your patience, and stay safe.

These are the first 2 withdrawals I've made with bassbet.

I did not use a bonus or have any wagering requirements tied to my funds.

I've been in contact with them at least 5 different times since the withdrawal request.

Thanks for the explanation.

Did the casino process one or more of the payouts since your last reply?

Please let me know.

Dear Wuurx,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru