BDM Bet Casino - Процесс отзыва игроком заявки затянулся и до сих пор не решен.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise whether you have provided the bank statement requested by the casino?
• Have you made any successful withdrawals in this casino before?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello Attila,

I would like to provide a brief update regarding my case.

Since my last reply, I have received several emails from the casino support team outside of this complaint thread. However, none of those messages included any valid payment trace, banking proof, or any new substantive information regarding the withdrawal.

In their latest communication, they stated that they are still awaiting an update from the relevant department, which suggests that the matter remains unresolved on their side.

As of today, I still have not received the funds.

Please let me know if you need any further information from me.

Thank you very much for your assistance.

Kind regards,

[Redacted]

Dear Tukita,

Thank you for your response. I understand your hesitation to share personal information. However, I want to clarify that the bank statement requested by the casino is part of the standard KYC verification and AML procedures. In this particular case, the bank statement is essential to the investigation as well. Unfortunately, without your cooperation, we may not be able to assist you further.

Please let me know if you would like to proceed with the resolution of this complaint or if you prefer to close it.

Thank you for your understanding.

Best regards,

Attila

Hello Attila,

I would like to confirm that the withdrawal of €350 has now been received.

Thank you very much for your assistance and support throughout this process.

Kind regards,

[Redacted]

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Tukita,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila