BDM Bet Casino - Вывод средств игроком был задержан из-за проблем с верификацией.

Dear CasinoGuru, 

Since last November, I’ve had a verification process dragging on with this casino. They waited a long time for a document in PDF format that couldn’t be obtained. I managed to get them to acknowledge that this wasn’t possible, and then a new request followed:

Proof of purchase of cryptocurrency.

They are waiting for a bank statement showing, on the date of my activity on the site, proof of purchase or deposit used to acquire this cryptocurrency.

I haven’t bought any cryptocurrency in years. The cryptocurrency I had available came from winnings I earned at other casinos.

I would like you to intervene to help resolve this matter. 

I’ve written to them every month to try to make myself understood. Each time, I thought the issue was going to be resolved, but this time they made it clear that they were expecting this specific document and nothing else.

I also want to point out that I already provided pay stubs, bank statements, proof of ownership of the crypto wallet, proof of transactions, and other documents a long time ago. They kept piling on more and more document requests, bit by bit, until I hit a dead end. They’ve succeeded.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BDM Bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Could you please describe in your own words your deposit history in the casino?
• Were you able to make payouts in the past?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Totop,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru