BDM Bet Casino - Вывод выигрыша игрока задерживается.

last week i was instructed to withdraw by balance in account and then the account will be closed. I withdrawed the first €50 and I received in 24 hours. Then they closed my account however through chat they game access to it again so that I cuould withdraw the remining of my balance. However tis time it is being cancelled after 24 hours and through chat they are saying to start the process again. In the past i was already scammed when a casino started delaying payments. I chose BDM as had a high saftey index but from the conversations and email its starting to get fishy

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Dear SampsoN,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

account is fully verified

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear SampsoN,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Thank you in advance for your time and feedback.

Best regards,

Attila