BeonBet Casino - Вывод средств игрока задерживается.

I’m filing a complaint regarding BeonBet Casino for withholding funds rightfully owed to me under their own Terms and Conditions.

Despite meeting all wagering requirements in full, my withdrawal requests have been repeatedly cancelled without explanation.

BeonBet’s support team has provided contradictory information, including miscalculations of my wagering progress and inconsistent reasons for delay ("technical issues," "manual review," etc.), while failing to provide any response or resolution to my formal emails.

I have been fully verified and have met all wagering requirements under BeonBet’s Terms and Conditions (Version 1.1, Feb 16, 2024 – sections 5.6 and 6.5).

Despite this, my withdrawal requests from Nov 7 and Nov 9, 2025 were cancelled automatically within 24 hours, and the funds were returned to my account balance without any email notice or explanation.

I have spoken with multiple live chat agents (including Hanz and Ayla) and sent follow-up emails to [email protected] and [email protected] with all verification documents, deposit proofs, and wagering screenshots attached.

Each time, I was told the same thing — that my account is fully verified and the delay was due to "technical reasons," not wagering or KYC issues.

However, even after these assurances, the withdrawal continues to be reversed and I have received no payment confirmation.

Wagering compliance:

Under §5.6 and §6.5 of BeonBet’s Terms, a player must wager their initial deposit three times before withdrawal.

I have satisfied this requirement in full.

Deposits:

$100 CAD (Oct 27, 2025)

$350 CAD (Oct 28, 2025)

Total deposits: $450 CAD

Wagering activity:

$100 wagered → $147 won

$147 wagered → $106.50 cashed out

$350 wagered → $399 won

Total wagered: $597 CAD

This exceeds both the 3× requirement ($300) and my last deposit ($350).

I have not accepted any bonuses, so no additional turnover applies under §16.

Attempts to resolve internally:

Nov 6–8: Sent detailed emails to Support explaining the miscalculation of wagering progress (they incorrectly listed "150 / 1050"). No reply.

Nov 7: Chat with Hanz — confirmed withdrawal was canceled for technical reasons only, not wagering.

Nov 9: Chat with Ayla — confirmed the withdrawal is pending Finance review.

Nov 9: Emailed Finance directly ([email protected]) with full documentation — no response or payment.

Each time, I was told to "wait 48 hours," but those timeframes have passed multiple times with no resolution.

I can provide:

Proof of both deposits ($100 and $350)

Screenshot of betting history ($597 wagered)

Chat transcripts (Hanz and Ayla)

Emails to Support and Finance

Excerpts of Terms & Conditions sections (§5.6, §6.1, §6.5, §6.8)

I’m simply requesting that my Interac e-Transfer withdrawal of $505.50 CAD is sent to my registered email for deposit acceptance.

My account is fully verified and compliant with BeonBet’s own Terms. I’ve exhausted all internal communication channels and want this matter resolved promptly and finally.

I’ve also reviewed a similar case on Casino.Guru ("BeonBet Casino – Player’s withdrawal is delayed with account verification issues") which was resolved after BeonBet confirmed a technical problem and paid the player.

My situation is identical, and I am requesting the same resolution.

Important notice:

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear RanH,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello,

Thank you for your message. I understand your 14-day policy, but I believe my case needs review sooner.

My account was officially verified on November 3, and I have made multiple withdrawal attempts since then. Each one was cancelled automatically within 24 hours and the funds were returned to my balance without any explanation or email notice.

I have repeatedly contacted BeonBet’s support and finance departments with full documentation attached, but my messages are now being ignored. I’ve been told different things by their agents ("technical issue," "finance delay," "manual review"), yet no withdrawal has ever been processed.

At this stage, I don’t believe this is simply a matter of waiting for processing — I’ve been compliant under §5.6 and §6.5 of their Terms and Conditions, my account is verified, and there are no outstanding requirements.

I would appreciate if the Complaints Team could monitor or flag this case for earlier intervention, as the pattern of repeated cancellation and non-response suggests the issue won’t resolve without external follow-up.

Dear RanH,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear RanH,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru