BetAlice Casino - Вывод средств игроком задерживается.

I am contacting you regarding my unresolved withdrawal issue with Betalice.

Since June 23, I have been trying to withdraw my remaining balance from my account, but the payment has still not been processed. Despite contacting customer support several times, I have received no clear explanation or timeframe for when my withdrawal will be completed. I am repeatedly told only to wait.

More than enough time has passed for a standard withdrawal to be processed, and I believe the delay is unreasonable. I have fully cooperated with the casino and provided any information they have requested, yet my funds remain unpaid.

I would greatly appreciate Casino Guru's assistance in investigating this matter and helping me receive the funds that are rightfully mine.

Thank you for your time and support.

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Dear player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru

We’ve reopened this complaint at the request of the Player. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear Player, could you kindly provide us with an update on the current situation?

Additionally, could you please attach a screenshot of your pending withdrawal?

Thank you in advance for your response.

There is no news from the casino, they said they working on it, but its been like 2 weeks

And i cant login to the casino, so i cant show you the pending withdraw

Hello,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for your response. Could you please advise on the reason you are unable to log into your account? Has the casino blocked your account?

I look forward to your reply.

Yes and they said they will pay it manually i said them many times do send usdc erc20 to the address what i gave them but i did not received any payment, later they informed me they sent other token, not usdc, thats why i did not got my money, they refuse to give me the usdc what i wrote them many many times

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at [email protected], or you can post screenshots here.

Thank you for your patience and cooperation.