BetBlast Casino - Вывод средств игроком был задержан из-за проблем с верификацией аккаунта.

I got into this casino through the Google Play app, I was given a bonus of 2500 dollars as a new client, the bonus was successfully converted when I managed to win, and from 2500 I had 25000 dollars in my account. The problem started when I was trying to start the withdrawal. They told me that I couldn't withdraw the amount because the last step of account verification was not done, and that was that the verification had already been completed when I deposited 50 dollars. Before I deposited, I spoke to life support and specifically asked them if I deposited this money and completed the verification, could I successfully withdraw the money from my balance, because the amount was really big. And they told me that I had no such problems and I can withdraw money without any problems!!! but it turned out not to be!! I was told that my account was already verified, but since the sum was so big, I had to deposit another 100 dollars and then I could withdraw it safely!! I have screenshots of my conversation with the casino, which you can see for yourself!!!

V tova kazino popadnah chrez google play app ,beshe mi daden bonus 2500 dolara bonus kato nov klient ,bonusat me beshe uspeshno prevartyan kato ispyah da spechelya ,i ot 2500 veche imah v smetkata si 25000 dolara.Problemat zapochna kogato tryabvashe da zapochne tegleneto .kazaha mi che ne moga da izteglya sumata zashtoto poslednata stapkaot verifikatsiyata na akaunta ne e napravena ,a tya beshe ,che shte zavarsha verifikatsiyata kato depoziram 50 dolara .predi da depoziram govorih s life support i izrichno gi popitah ,che ako depoziram tezi pari i zavarsha verifikatsiyata ,shte moga li uspeshno da izteglya parite v balansa mi ,zashtoto naistina sumata beshe golyama .i da na sto % mi kazaha ,che nyama da imam takiva problemi i bezproblemno moga da izteglya parite !!! no se okaza che ne !! kazaha mi che veche akaunta mi e verifitsiran ,no tii kato sumata e golyama sega tryabvalo da depoziram oshte 100 dolara i togava sas sigurnost shte moga da teglya !!vsashtnost imam skrinshotove na tselia mi razgovor sas kazinoto ,koito shte vi izpratya i sami vizhte !!!

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Dear Roza,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please be aware if a casino demands numerous fabricated charges to be paid for their services, it is most likely a scam operation. Regardless of payments received for processing, verifying, or unblocking, withdrawals will still not be carried out.

We strongly recommend not paying any fees that may be requested on top of your active balance or pending withdrawals, as this is not something that any legitimate casino would ask for.

Nevertheless, please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please send me the exact link to the casino your complaint is about?

Have you completed the KYC verification successfully?

Have you withdrawn any funds from this casino in the past?

For more information on how to identify and protect yourself from scam casinos, you can read our article here: Scam Casinos Warning.

Looking forward to hearing from you.

Best regards,

Veronika

Dear Roza,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru