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Below I have attached the delays in the pending payments. I want to clarify that my account is 100% verified, and that I have already withdrawn smaller amounts using the same method on 3 occasions, but these are experiencing a very long delay and I think they are most likely going to keep my money.

A continuación adjunto los retrasos en los pagos pendientes, aclarar que tengo la cuenta 100% verificada, y que ya retire mediante el mismo método en 3 ocasiones cantidades más pequeñas pero estos tienen un retraso demasiado grande y pienso que se van a quedar con mi dinero lo más seguro.

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Dear Jorge2026,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you accumulated your winnings with or without an active bonus?
• Which payment method did you choose to withdraw your winnings?
• Could you let us know when you made your last successful withdrawal and how long it took to be processed?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Jean