BetBona Casino - Вывод средств игроком задерживается.

Hi, I've requested a couple of withdrawals before and they went through fine! Then they started making excuses and saying I'm in a waiting queue to withdraw the money, and it's been over a month and a half.

Hola, he solicitado un par de retiros antes y me lo hicieron bien! Luego ya me meten excusas y dicen que estoy en la cola de espera para retirar el dinero y ya paso más de 1mes y medio

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Agustinnn27,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, I received a payment two days after you filed the claim, as the maximum withdrawal is 400

I have 10,700 euros and would like to know how much they will withdraw each time. Thank you!

Hola, me han hecho un pago después de dos días que ustedes hicieron la reclamación, como el retiro máximo es de 400

euros y tengo 10.700 euros quisiera saber y que consulten cada cuento me van a retirar gracias!!

Dear Agustinnn27,

Thank you very much for the update. We will keep this complaint open until you confirm your other withdrawals keep getting processed. Please keep me informed about any further developments.

Dear Agustinnn27,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru