BetBoom Casino - Вывод игрока был отложен.

A player from Brazil requested a withdrawal less than two weeks before contacting us. No winnings had been received up until that day. We informed the player that withdrawals usually take from a few days to weeks and advised them to be patient. The amount that BetBoom hasn't paid is 13,500 BRL.

Um jogador do Brasil solicitou um saque menos de duas semanas antes de entrar em contato conosco. Nenhum prêmio havia sido recebido até aquele dia. Informamos ao jogador que os saques normalmente levam de alguns dias a semanas e o aconselhamos a ser paciente. O valor que a BetBoom não está pagando é de 13500 BRL

Dear ratoiball1997,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

ratoiball1997

Good afternoon

Please wait up to 48 hours.

We are checking the information and will give you an answer.

ratoiball1997

Добрый день!

Ожидайте пожалуйста до 48 часов.

Мы проверяем информацию и дадим Вам ответ.

ratoiball1997

Good afternoon

We have checked the information, your withdrawal was delayed by the payment provider.

At this time, the withdrawal has been canceled and the money has returned to your balance.

You can withdraw funds again.

Your account has a green light for withdrawal.

ratoiball1997

Добрый день!

Мы проверили информацию, ваш вывод был задержан со стороны платежного провайдера.

На текущий момент вывод был отменен и деньги вернулись на ваш баланс.

Вы снова можете вывести средства.

На вашем аккаунте зеленый свет на вывод.

Hello, I have received my funds of 13,000 BRL. Thanks to you and betboom for helping to solve the problem.

Olá, recebi meus fundos no valor de 13.000 BRL. Obrigado a você e à betboom por ajudarem a resolver o problema.

Veronica

Good afternoon The client's question is closed. Close the complaint please)))

Veronika

Добрый день! Вопрос клиента закрыт. Закройте жалобу пожалуйста)))

Dear ratoiball1997 and BetBoom Casino representative,

I'm glad to hear that the issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru