BetHall Casino - Вывод средств игроком задерживается.

I requested a withdrawal on August 31 in the amount of 1,600 BRL, but as of today I still haven't received my funds. I am filing this complaint to start the 14-day count.

Solicitei um saque dia 31l08 no valor de 1.600 BRL, mas até a presente data ainda não recebi meu saque, estou abrindo a reclamação para inciar a contagem de 14 dias.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Could you please clarify once again when exactly you requested this withdrawal? It is not clear from your message.
• Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards,

Kristina

Hi Kristina, sorry about the typo—I submitted the request on August 21.

Olá Kristina, desculpe o erro de digitação solicitei dia 21/08.

Thank you for your quick reply and the clarification, ericleo. I understand that this situation may be frustrating, but I would like to emphasize that we typically allow the casino two full weeks to process each payment. I will keep this complaint open, and should there be no progress by the end of this period, we will take necessary action. Let’s remain optimistic, and I hope to receive positive news regarding your withdrawal soon. I appreciate your patience and kindly ask you to keep me updated on any further developments.