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I requested a payment of €2000 on April 30, 2026. To date, it has not been processed, and I keep receiving the same response that it will be processed soon. Eight business days have now passed.

Ich habe am 30.04.2026 eine Auszahlung in Höhe von 2000€ beantragt bis heute wurde diese nicht bearbeitet und ich erhalte immer wieder die selbe Antwort das dies bald passieren wird . Mittlerweile sind 8 Werktage vergangen

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Dear SaVi2020,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

My account is already fully verified.

Mein Konto ist bereits vollständig verifiziert.

The complaint can be closed.

Die Beschwerde kann geschlossen werden

Dear SaVi2020,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Karla Mayfly

Casino.Guru

Casino.Guru