Betory Casino - Счет игрока закрыт, а средства конфискованы.

I opened an account at betory a beginning of October,, made several deposits, and also made successful withdrawals.

On October 7, I made two deposits of 5 ltc and 10 ltc ( 15 LTC)

In the casino I used slots and played sports betting, my games were related to Casino and Betting.

I took bonuses on deposits, but I lost them.

There was a balance of 26 LTC left on my account, coming from real money (not bonus) and I decided to make a withdrawal, unfortunately after a few days I received an unclear email which didn't really say much, that my account had been blocked and the contract had been terminated, they didn't even agree to return my deposit.

I did not perform KYC at the casino because they never asked about it, previous withdrawals that I made successfully were processed without any KYC.

I have no access to my account, my account is blocked along with the funds

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Potepiony,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Did the Casino explicitly mention the specific rule you have violated or any specific reason for blocking your account?
• When exactly was your account blocked?
• Do you have any additional communication with the casino? This can include screenshots, emails, or chat records. You can send me all the documents to: [email protected] or post your screenshots to the thread.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

Dear Potepiony,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello

-only what is visible in the casino screenshot, there is no specific reason there

-exactly on the day I received the only e-mail from the casino, i.e.: 10/10/2025

-I only received one email and no more response from the casino.

Thank you for your reply and for providing the previous details, Potepiony.

To better evaluate your case, I need to ask the following questions. Afterward, I will forward your case for further review:

• Do I understand correctly that you did not accumulate your winnings using bonus money or free spins?

• Could you please provide the game history from your casino account?

• I acknowledge that your account has recently been blocked; however, could you please provide your withdrawal history, if possible?

You may send all documents to [email protected] or post your screenshots directly in the thread.

Thank you again for your cooperation.

Dear Potepiony,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It's hard to show anything about the game or early withdrawal because I don't have access to the account, my account has been disabled

I only have one email from support informing me about the closure of my account, which is shown in the screenshot I added when submitting the complaint.

but the funds I currently had in my blocked account did not come from any bonus, these were funds from deposits.

It is also difficult to indicate withdrawal previouss because I used cryptocurrencies , so there is no sender and recipient of the payment,

but previously I had already received several withdrawals from this Betory casino in LTC currency to my wallet.

On October 7 I received withdrawals from this casino in the amount of 21 LTC and it was processed correctly.

I have this transaction in my Crypto wallet but it cannot be identified that it came from this casino because it was a cryptocurrency transaction.

Dear Potepiony,

Thank you for your reply and for providing the previous details.

To help us review the case more thoroughly, could you please clarify the following:

• Is there any chance that someone from your household, or someone using the same IP address, has also created an account at this casino?
• Could you please confirm whether your account involved have previously been flagged for suspicious activity?
• Have you used any betting strategies or systems while playing?

Once these questions have been answered, I will proceed with the case.

Thank you again for your cooperation.

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

• I'm sure no one else opened an account from my computer, I don't know about the IP, almost everyone has a dynamic IP nowadays, but it's very unlikely that someone else would open an account the same IP
• I don't know if it was marked earlier, I haven't received such information from the casino before.
• I don't know what strategies you're asking about, all players always has some strategy when playing in a casino, I think that even if I use some strategy, the casino has no right to confiscate funds from deposits.

Dear Potepiony

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Romi ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.