Betovo Casino - Вывод выигрыша игрока задерживается.

Good afternoon, I've been waiting for a retreat for many days. They're asking for verification and I'm sending everything they ask for, but it's not edifying me. On top of that, they've rejected the retreat. I don't know how to do it anymore.

Buenas tardes llevó esperando un retiro muchos días, me piden verificación y mando todo lo que piden y no me edificando y encima me han rechazado el retiro no se como hacerlo ya.

Dear Javier1521,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hi Nick, the problem is that I give everything they ask for and they still don't verify me and if they don't verify me I can't withdraw the money, so what can I do?

Hola Nick el problema es que entrego todo lo que me piden y siguen sin verificarme y si no me verifican no puedo retirar el dinero entonces como puedo hacer

Now they just sent me this and of course I've been trying to get verified for days and they reject my withdrawals and they don't verify me.

Hello:

We have received your withdrawal request dated 27-03-2025 of EUR 297.00.

It will be reviewed within 72 business hours if all verification requirements are met.

Greetings,

The Betovo team

Ahora me acaban de mandar esto y por supuesto llevo días intentando que me verifiquen y me rechaza retiros y no me verifican.

Hola:

Hemos recibido su solicitud de retiro del 27-03-2025 de EUR 297.00.

Será revisada en un plazo de 72 horas hábiles si se cumplen todos los requisitos de verificación.

Saludos,

El equipo del Betovo 

Nothing, I keep sending documents and they still don't accept the verification, they say the address doesn't appear and everything appears

Nada sigo mandando documentos y siguen sin aceptar la verificación dicen que no sale la dirección y sale todo

They keep denying me verification because the direct debit doesn't appear on the document, which is original and official from the bank. I can't provide anything other than what the bank sends me and the live chat keeps telling me the same thing. I'm tired of so much nonsense. If everything went well it would be an exceptional betting site, but seeing the problems they cause with withdrawals, don't hesitate to bet somewhere else.

Me siguen denegando la verificación por que no sale la domiciliacion en el documento el cual es original y oficial del banco yo no puedo entregar otra cosa que no sea lo que me envía el banco y sigue el chat en vivo diciéndome lo mismo estoy cansado ya de tanta tontería, si todo fuera bien sería un sitio de apuestas excepcional pero viendo los problemas que Dan para el retiro no dudéis en apostar en otro sitio

Dear Javier1521,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Javier1521,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.