Betsio Casino - Запрос игрока на вывод средств задерживается.

Hello everyone,

I've had several deposits and withdrawals before without any problems. That is, until the current withdrawal, which was requested on May 11, 2026, and confirmed on the same day or the following day.

I have already sent bank statements to confirm that no payment has ever been credited to my account. Despite multiple attempts to contact the casino, nothing has been done.

The support is not really helpful, and I can't get in touch with the supposed team responsible, nor is anything happening on their end.

I need your support to finally put some pressure on things.

Even if it's only a small payout this time - it's the principle that counts.

Thank you for your support!

Hallo zusammen,

ich hatte bereits mehrfach Ein- und Auszahlungen und stets keine Probleme. Bis zur aktuellen Auszahlung, welche am 11. Mai 2026 beantragt wurde und am selben oder Folgetag auch bestätigt wurde.

Ich habe auch bereits Kontoauszüge versendet um zu Bestätigen, dass nie eine Auszahlung auf mein Konto eingegangen ist. Nach mehrfachen Kontakt tut sich bei dem Casinoanbieter nichts.

Der Support ist keine wirkliche Hilfe und das angebliche Team, welches dafür zuständig ist bekomm ich selbst nicht kontaktiert bzw. tut sich hier auch nichts.

Um endlich mal Druck zu machen benötige ich Ihre Unterstützung.

Auch wenn es diesmal nur ein kleiner Auszahlungsbetrag ist - es geht ums Prinzip.

Vielen Dank für Ihre Unterstützung!

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Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Teastinio,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Could you please clarify when exactly you made the last successful withdrawal, and how many days it took to be processed?
• Can you confirm that your KYC verification was completed?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Hello Kristina,

The last deposit and withdrawal was processed within a few business days (on average 5).

The KYC verification should be complete – I've never had any problems before. Everything is verified except for my phone number.

The profit was achieved without an active bonus - according to their guidelines, the amount X must be wagered at least Y times after the profit - however, this has been fully done.

Hope this information helps you!

greeting

Hallo Kristina,

die letzte Ein- und Auszahlung erfolgte innerhalb weniger Werktage. (im Durschnitt 5)

Die KYC-Verifizierung sollte abgeschlossen sein - hatte bisher nie Probleme. Außer meiner Rufnummer ist alles verifiziert.

Gewinn wurde ohne aktiven Bonus erzielt - nach dem Gewinn muss der Betrag X mindestens Y mal umgesetzt werden laut deren Richtlinien - dies ist jedoch auch vollständig erfolgt.

Hoffe diese Infos helfen euch weiter!

Gruß

Thank you for your reply, Teastinio. Could you please attach a screenshot of your withdrawal history in this thread so we can review it?

Additionally, please forward all relevant correspondence between you and the casino to [email protected], or you may post it here. Once we have that information, we’ll review it and advise on the next steps. Thank you in advance.

Dear Teastinio,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru