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Hi, I have a problem, they don't want to pay, I've won 800 euros for 6 days and they're making fun of me, now they're crediting me but I've never had any credit until now.

Salve ho un problema non vogliono pagare sono 6 giorni ho vinto 800 euro è mi prendono in giro ora accreditano ma mai ho avuto accredito fino ad ora

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Dear Emily79,

Thank you very much for your update.

To help me better understand your case, could you please answer the following questions?

• Did you sucesfully withdrawn funds from this casino before?
• Could you please give me a date when did you asked for withdrawal?
• Did you used any casino bonuses or you have currently any active bonus?
• Did you sucesfully completed your KYC verification?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Hi, I withdrew on August 24th. I used a bonus they paid in cash. However, I've always deposited with them and always lost, so with the €800 win, I would have gotten something back. Their casino doesn't require any verification. Yes, I've already withdrawn once and they paid. I played them all, then they gave me a cash bonus and I won the €800.

Salve si ho prelevato il 24 agosto. Ho utilizzato un bonus che loro hanno versato in contanti. Però io ho sempre versato da loro perdendo sempre quindi con la vincita di 800 avrei recuperato qualcosa. Non non richiede nessuna verifica il loro casino . Si ho già prelevato una volta è hanno pagato. Io li ho ti giocati tutti, poi loro mi hanno dato un bonus in contanti è ho vinto i 800 euro



Good morning, thanks to you, I recovered the first 500, they were credited. Now I need 300, thank you very much.

Buongiorno grazie a voi ho recuperato i primi 500 li hanno accreditato. Ora mancano 300 grazie mille

Anyway before closing the case I have to wait for the 300 again thanks

Comunque prima di chiudere il caso devo aspettare i 300 ancora grazie

Don't ask the case I'm still waiting for 300 EUR thank you very much

Non chiedete il caso aspetto ancora 300 EUR grazie mille

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Emily79,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla