BigClash Casino - Вывод средств игроком был задержан и заблокирован.

Good evening, I have made a withdrawal from 4/12 €500, I had won more but they blocked my withdrawal immediately after 3 days, they asked for certification and I sent them all the documents they asked for after 10 working days exactly without being informed by email or anything, they simply told me that the photo I sent was blurry (it really wasn't blurry but I got past it), I sent them again by email 3 times and they replied to me in the 3rd email that it would take 3 working days and then I replied again to the same email that it takes 10 days to understand there that it is money that some people have worked for and we deposit it to you with such great ease, they should be ashamed of themselves for deceiving people like this. In the chat, on the other hand, everyone says something of their own, one casino representative tells me that he doesn't want certification, the other tells me that he has a workload, the other says that he doesn't The photos are good and this is the same day these answers please if you can do something I would appreciate it thank you very much.

Καλησπέρα σας έχω κάνει ανάληψη από 4/12 500€ είχα κερδίσει περισσότερα αλλά μου μπλοκαραν της αναληψης άμεσος μετά από 3 ημέρες μου ζήτησαν πιστοποίηση και τους έστειλα όλα τα έγραφα που ζήτησαν μετά από 10 εργάσιμες ημέρες ακριβώς χωρίς να έχω ενημερωθεί με email η οτιδήποτε απλά μου είπαν ότι η φωτογραφία που έστειλα ήταν θολές (πραγματικά δεν ήταν θολές αλλά το προσπέρασα)τα ξανά έστειλα σε email 3 φορές και μου απάντησαν στο 3o email ότι θα κάνει 3 εργασημες ημέρες και μετά ξανά απάντησα από μόνη τους στο ίδιο email ότι θέλει 10 ημέρες να καταλάβετε εκεί ότι είναι χρήματα τα οποία κάποια άτομα τα έχουμε δουλέψει και τα καταθέτουμε σε εσάς με τόση μεγάλη ευκολία θα έπρεπε να ντρέπονται που ταλεπορουν έτσι τον κόσμο.Στο τσατ από την άλλη ο κάθε ένας λέει κάτι δικό του ο ένας εκπρόσωπος του καζίνο μου λέει ότι δεν θέλει πιστοποίηση ο άλλος μου λέει ότι έχει φόρτο εργασίας ο άλλος λέει ότι δεν είναι καλές οι φωτογραφίες και αυτό την ίδια ημέρα αυτές οι απαντήσεις παρακαλώ αν μπορείτε να κάνετε κάτι εσείς θα το εκτιμούσα ευχαριστώ πολύ.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you kindly specify which documents you sent to the casino for verification, and when exactly did you send the last one?
• Which of your documents have been approved?
• Which of your documents are still pending verification?
• Could you please forward me the documents that have not yet been reviewed and approved by the casino at [email protected]?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.