Blaze Spins Casino - Проверка личности игрока задерживается.

Good morning,

I was asked to do KYC verification around 1-2 weeks before Christmas 2025 and uploaded all the required documents. On December 17th I received a confirmation of the KYC request from Blaze Spins support which I completed the same day by uploading the documents on the Blaze Spins verification page (Screenshot attached).

Since then, my verification status has been "Pending" with no further documents required.

I emailed Blaze Spins but received no response. I contacted live chat on Tuesday where the agent confirmed that this delay was not normal and stated that my case would be forwarded to the responsible verification team for completion as soon as possible and my verification would be prioritized.

Despite this, several more days have passed and my verification is still pending, with no communication or progress.

Therefore, I would like to ask you to file a complaint. I have seen complaints on your page from other players who had the same problem, and after filing a complaint, it was resolved. If you need more information, I will be happy to provide it.

Best regards,

Miroslav

Dobrý den,

Přibližně 1–2 týdny před Vánoci 2025 jsem byl požádán o ověření KYC a nahrál všechny požadované dokumenty. 17. prosince jsem od podpory Blaze Spins obdržel potvrzení o žádosti KYC, které jsem provedl tentýž den nahráním dokumentů na ověřovací stránce Blaze Spins (Screenshot je přiložen).

Od té doby je stav mého ověření „Čeká na vyřízení" bez požadavku na další dokumenty.

Napsal jsem na Blaze Spins e-mail, ale nedostal jsem žádnou odpověď. V úterý jsem kontaktoval živý chat, kde agent potvrdil, že toto zpoždění není normální, a uvedl, že můj případ bude co nejdříve postoupen odpovědnému ověřovacímu týmu k dokončení a mé ověření bude priozováno.

Navzdory tomu uplynulo několik dalších dní a mé ověření stále čeká na vyřízení, bez jakékoli komunikace ani pokroku.

Proto bych chtěl požádat o podání stížnosti. Vyděl jsem na Vaší stránce stížnosti jiných hráčů, kteří měli stejný problém, a po podání stížnosti byl vyřešen. Pokud potřebujete více informací rád je poskytnu.

S pozdravem,

Miroslav

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi,

I would like to provide a brief update on the case.

A while ago, my account verification (KYC) at Blaze Spins Casino was successfully completed. I received a confirmation email from the casino stating that withdrawals are processed within approximately 15 minutes.

Once I receive my withdrawal, I will mark this complaint as resolved.

Thank you for your help and support.

Best regards

Miroslav

Ahoj,

chtěl bych poskytnout krátkou aktualizaci k případu.

Před chvílí bylo moje ověření účtu (KYC) v kasinu Blaze Spins úspěšně dokončeno. Obdržel jsem potvrzovací e-mail od kasina, ve kterém je uvedeno, že výběry jsou zpracovávány přibližně do 15 minut.

Jakmile obdržím svůj výběr, označím tuto stížnost jako vyřešenou.

Děkuji za vaši pomoc a podporu.

S pozdravem

Miroslav

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear mprovod,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas