Blaze Spins Casino - Вывод средств игроком задерживается из-за процедуры KYC (верификации личности клиента).

Unfortunately, this is another casino where everything is dragged out. My KYC (Know Your Customer) check has been pending for over a week, even though all documents have been submitted. In the chat, they say they're not responsible and that I'll be notified by email. I have no desire to wait another two months for a payout.

Leider wieder ein Casino bei dem alles in die Länge gezogen wird, kyc seit über 1 Woche in Bearbeitung, alle Dokumente wurden eingereicht. Im Chat heißt es das sie nicht zuständig sind und das ich per email benachrichtigt werde. Ich habe keine Lust hier auch wieder 2 Monate auf eine Auszahlung zu warten.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Sukram1978,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing with your verification process.

To better understand your situation and proceed with our investigation, could you please clarify the following:

• When did you submit your KYC documents for verification (exact date, if possible)?
• Which documents were requested and uploaded?
• Have you received any emails from the casino regarding missing documents or additional requirements?

If you have any screenshots or email communication with the casino regarding your KYC status, you can forward them to [email protected] for review.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Documents were uploaded on December 2nd.

Here is an excerpt from the email listing the required documents (all were uploaded by me on December 21st).

Required Documents:

Valid government-issued ID: passport, ID card, or driver's license.

Proof of address: utility bill, bank statement, or similar — dated within the last 3 months.

Selfie holding your ID: a clear photo of yourself holding your ID, where both your face and the document are visible.

So far, I haven't received any emails about missing documents or anything else. In the chat, it's always stated that the chat partner isn't responsible for KYC matters.

Unterlagen wurden am 2-. Dezember hochgeladen.

hier ein Auszug aus der email , welche Dokumente benötigt werden ( wurden alle am 21. Dezember von mir hochgeladen)

Required Documents:

Valid government-issued ID: passport, ID card, or driver’s licence.

Proof of address: utility bill, bank statement, or similar — dated within the last 3 months.

Selfie holding your ID: a clear photo of yourself holding your ID, where both your face and the document are visible.

bisher keine email über fehlende Dokumente oder sonstiges. Im Chat wird immer gesagt das der chatpartner nicht zuständig ist für kyc Angelegenheiten

Dear Sukram1978,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Peter ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Hello there,

Thank you Sukram1978 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Blaze Spins Casino for their help in resolving this complaint. We would like to know what the issue is with the verification and what we can do to help the player receive their winnings.

Thank you!

The amount in question is now €2515.20. There has been no progress with the verification; it is still being processed.

Mittlerweile geht es um 2515,20 € . Es hat sich bei der Verifizierung noch nichts getan, immernoch in Bearbeitung