Bm.bet Casino - Вывод игрока был отложен.

Hello,

I requested a withdrawal of €350 from bm.bet over two weeks ago, and it has still not been processed. I have contacted their customer support multiple times, and each time I received vague or repetitive responses with no clear explanation or timeframe.

I have completed all verification steps and there is no reason for such a delay. I was even told "you’re not being scammed," but the lack of action and transparency only makes things worse.

After doing some research, I also found that bm.bet does not hold a valid license to operate in the Netherlands, where I reside. This is a serious concern and adds to the feeling of being scammed.

I am submitting this complaint in good faith and request your assistance in helping me receive the money that I rightfully won. All screenshots and communication records are available upon request.

Thank you in advance for your support.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals in the past?
• Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Hello Kristina,

Thank you for your quick response.

To answer your questions:

This is my first withdrawal request on bm.bet.

The status of the withdrawal is currently marked as "processed" in my casino account, but the money has not been received in my bank or e-wallet.

I did not accept or use any bonus – the winnings were accumulated without any active promotion or bonus.

I will also attach a screenshot of the withdrawal history shortly, as requested.

Thank you very much for your support, and I hope this can be resolved soon.

Best regards,

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear butnarumariuspetru30,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina