BOOMERANG BET Casino - Запросы игроков на закрытие аккаунта были проигнорированы.

I played at Boomerang Bet and reported to my VIP manager relatively early on that I had a gambling problem, couldn't control myself, was losing everything, hated my life, etc. I asked for my account to be closed at least 10-20 times, but my request was ignored. I have all the emails as proof.

ich habe bei boomerang bet gespielt und relativ früh meinem vip manager berichtet dass ich ein spiel problem habe, mich nicht kontrollieren kann, alles verliere, mein leben hasse & co. ich habe sicherlich 10-20 mal gebeten mein konto zu schließen, was aber ignoriert wurde. ich habe die ganze mail kommunikation als beweis.

Dear wieserjulian,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Boomerang-Bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you?
• Have you tried to contact casino support in addition to contacting your VIP manager?
• Could you please share your earliest and latest efforts to seek protection from the casino? (It's not necessary to send everything)
• Have you asked the casino for a refund due to failed player protection already? With what result?
• My email is [email protected]

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

It is now no longer possible to access the account.

I tried several ways to close the account but was always told to contact my VIP manager.

Attached you will find several screenshots from the email history, I have many more emails.

My requests and insistence to close were always ignored, I even wrote "close my account, I can’t do it anymore, save me" but even then it wasn’t done.

I've already contacted Boomerang myself, but haven't received a response yet.

Thanks for your help!

I also lost over €10,000 at spinight. I had the operating company block me, but I was still able to reopen. Is there anything I can do about it?

Mittlerweile ist es nicht mehr zugänglich auf das Konto zuzugreifen.

Ich habe über mehrere Wege versucht das Konto zu schließen aber wurde immer wieder hingewiesen meinen vip Manager zu kontaktieren.

Anbei findet ihr mehrere Screenshots aus dem Mail Verlauf, ich habe noch viel mehr Mails.

Meine Bitten, mein Drängen zu schließen wurden immer ignoriert, ich habe sogar geschrieben "schließe meinen Account ich kann nicht mehr, erlöse mich" aber selbst dann wurde es nicht erledigt.

ich bin selbst auf boomerang schon zugegangen, habe aber noch keine Antwort erhalten. 

Danke für eure Hilfe! 

Ich habe auch bei spinight über 10.000€ verloren, habe mich bei der Betreiber Firma sperren lassen aber konnte trotzdem wieder eröffnen, kann man da auch was machen?

Dear wieserjulian,

Could you please specify when the casino closed your account?

When was the last time you were able to deposit?

Dear wieserjulian,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint. The player can reopen this complaint at any time.

We’ve reopened this complaint at the request of wieserjulian. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Player's message: (translated)

Hello, my other complaint was rejected, so I'm opening a new thread here. Do you have the information from over there, or should I share it again?

Thanks for your message.

• Could you please clarify the timeline of what happened after your initial account was closed after the casino acknowledged they learned of your gambling issues?
• When did you register another account?
• Could you please confirm you registered with accurate personal information filled out in your profile?
• Is your account currently closed?
• Have you asked the casino for a refund due to failed player protection already? What was the casino's response this time?

Share any details with me at [email protected] or publicly here.

Could you please explain the timeline of events after your original account was closed, following the casino's discovery of your gambling addiction problems?

The account was closed, but the casino continued to send marketing material to the email address where I reported my addiction! Less than a year later, I was able to reopen the account using the same email address!

When did you register another account?

I didn't open another account, I only reactivated the existing one!

Could you please confirm that you registered with correct personal information in your profile?

Of course, 100% with my data.

Is your account currently closed?

Yes

Have you already requested a refund from the casino due to a failed player protection measure?

Yes, no reaction

What was the casino's response this time?

[email removed by casino.guru admin]

Könnten Sie bitte den zeitlichen Ablauf der Ereignisse nach der Schließung Ihres ursprünglichen Kontos erläutern, nachdem das Casino von Ihren Spielsuchtproblemen erfahren hatte?

Das Konto wurde geschlossen, aber das Casino hat an die Mail Adresse wo ich meine Sucht gemeldet habe weiter Marketing Material gesendet! Danach konnte ich weniger als ein Jahr später das Konto mit der gleichen Mail Adresse wiedereröffnen!

Wann haben Sie ein weiteres Konto registriert?

Ich habe kein weiteres Konto eröffnet, sondern nur das bestehende reaktiviert!

Könnten Sie bitte bestätigen, dass Sie sich mit korrekten persönlichen Daten in Ihrem Profil registriert haben?

Natürlich, zu 100% mit meinen Daten.

Ist Ihr Konto derzeit geschlossen?

Ja

Haben Sie das Casino bereits wegen eines fehlgeschlagenen Spielerschutzes um eine Rückerstattung gebeten?

Ja, keine Reaktion

Wie lautete die Antwort des Casinos dieses Mal?

[email removed by casino.guru admin]

Thanks for the explanation.

• Could you please provide a more detailed timeline of events regarding the reopening of your account in Boomerang -bet?
• When was your account reopened? How much were you able to deposit?
• When was your account closed, and under what circumstances?
• If you have saved your recent refund request addressed to the casino, please forward it to me at [email protected]

Thanks in advance for your cooperation.

Dear wieserjulian,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru