Bruce Bet Casino - Вывод средств игроком задерживается.

I made deposits and played regularly. However, the problems began when withdrawing: I have a pending withdrawal request since June 11th and another since June 15th. I contacted support, but they always responded with the same reason, saying they prioritize and that they are currently processing a very high volume of withdrawals. I would like to point out that my account has already been verified.

Ho effettuato versamenti e giocato regolarmente. Tuttavia, i problemi sono iniziati al momento del prelievo: ho una richiesta di prelievo in sospeso dall'11 giugno e un'altra dal 15 giugno. Ho contattato l'assistenza, ma rispondono sempre con la stessa motivazione, dicendo che seguono un ordine di priorità e che in questo periodo stanno gestendo un volume di prelievi molto elevato. Ci tengo a precisare che il mio conto è già stato verificato.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila