Bruce Bet Casino - Вывод средств игроком задерживается из-за чрезмерной проверки.

I've had to get certified four times so far for this amount... even though I've made withdrawals many times before without needing it... now, after the fourth certification, I've been waiting for a response for four days! They wanted the bank statement showing the deposit. I sent proof from my online banking and even a letter from my bank stating that I won't receive the statement until the beginning of January! It says exactly the same thing as the proof. Before that, they supposedly sent an incorrect letter about taxes. I wrote that perhaps they should come and see for themselves. This isn't normal!! It's always something different, but it would only be in my favor... they say.

Ich musste mich bis jetzt 4 mal zertifizieren, für diese Summe … dabei habe ich bisher schon oft ausgezahlt und da war es nicht Nötig … jetzt warte ich nach der 4 Zertifizierung seit 4 Tagen auf Antwort ! Sie wollten den Kontoauszug von der Einzahlung ich habe den Nachweis von meinem onlinebanking gesendet und sogar ein schreiben meiner Bank das ich erst Anfang Januar den Kontoauszug bekomme! Da steht genau das drauf wie auf dem Nachweis . Davor angeblich ein falsches Schreiben . Was von den Steuern war . Ich hab geschrieben vielleicht sollten sie selbst vorbei kommen und sich überzeugen. Das ist nicht normal!! Immer was anderes aber wäre nur zu meinen Gunsten …. Sagen sie

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify which document the casino is currently requesting for the additional verification? Are they asking for a bank statement covering all transactions made in December (which would only be available in January), or do they require a deposit receipt showing the single deposit you made into this casino?

If they are requesting a deposit receipt, please note that it should be downloaded directly from your internet banking and must contain your personal information as well as the transaction details so the payment can be properly verified.

• Have you been asked to submit any other documents for the verification of your account?
• When was the last time you communicated with the casino regarding the verification process?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika