Bubbles Bet Casino - Отказ игрока от участия в турнире откладывается на семь месяцев.

I am filing this complaint because BubblesBet is refusing to process my withdrawals and continues to stall without providing any concrete response.

Chronology:

I deposited €30.

I played normally and won.

On June 1, 2025, I requested a withdrawal of approximately €250.

My KYC is complete and verified.

Since that day, the withdrawal has remained permanently in "pending" status.

I tried to contact them in every way:

I wrote several emails → no response.

I wrote in live chat → they always tell me the same thing:

"Contact support via email" (but support never responds).

They don't give me:

-No date

-No timeline

-No real explanation

After months of waiting, today, out of desperation, I cancelled the withdrawal, wagered the balance again, won again, and requested the withdrawal again.

Result:

Nothing has changed.

They keep telling me:

"Your withdrawal will be processed when it is processed."

This isn't a technical delay. It's a systematic attempt to avoid payment.

I have all the proof:

-Deposit

-KYC completed

-Withdrawal requests

-Chat

-E-mail

I am requesting CasinoGuru's intervention to get my money back and stop this behavior.

Apro questo reclamo perché BubblesBet si rifiuta di pagare i miei prelievi e continua a prendere tempo senza dare alcuna risposta concreta.

Cronologia:

Ho depositato 30€.

Ho giocato normalmente e ho vinto.

Il 1 giugno 2025 ho richiesto un prelievo di circa 250€.

Il mio KYC è completo e verificato.

Da quel giorno il prelievo è rimasto perennemente in stato "pending".

Ho provato a contattarli in tutti i modi:

Ho scritto diverse email → nessuna risposta.

Ho scritto in live chat → mi dicono sempre la stessa cosa:

"Contatta il supporto via email" (ma il supporto non risponde mai).

Non mi danno:

-Nessuna data

-Nessuna tempistica

-Nessuna spiegazione reale

Dopo mesi di attesa, oggi, per disperazione, ho annullato il prelievo, ho rigiocato il saldo, ho vinto di nuovo e ho richiesto nuovamente il prelievo.

Risultato:

Nulla è cambiato.

Continuano a dirmi:

"Il tuo prelievo verrà processato quando verrà processato."

Questo non è un ritardo tecnico. È un comportamento sistematico per non pagare.

Ho tutte le prove:

-Deposito

-KYC completato

-Richieste di prelievo

-Chat

-Email

Chiedo l’intervento di CasinoGuru per ottenere i miei soldi e per fermare questo comportamento.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me a screenshot of the transaction history in your casino profile?
• Which payment method did you use to deposit money into this casino?
• Have you selected the same payment method for processing your withdrawal?
• What types of games did you play to accumulate your winnings?
• Have you accumulated your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Good morning Veronica,

I'm attaching what you requested. I'm specifying that the casino makes it very difficult to trace any history other than that relating to completed deposits and withdrawals.

In order:

• €30 deposit by card
• One of several withdrawal attempts, this one dated 08/25/25
• History of past (screen 3) and recent (screen 4) wins, all accumulated in Roulette first and Baccarat second.
• I tried to withdraw both in crypto and with IBAN, the result is always the same (screen 5), withdrawal pending forever.
• Perhaps the initial bonus, if there was one, was €30. 100% of the first deposit, but I don't even remember if I was able to convert it, and it's not possible to view it, or rather, it shows it as lost.

Buongiorno Veronica,

Ti allego quanto richiesto, specifico che il casinò rende veramente difficoltoso risalire a qualsiasi cronologia, se non quella legata a depositi e prelievi completati.

In ordine:

• Deposito di 30€ con carta
• Uno dei vari tentativi di prelievo, questo datato 25/08/25
• Storico delle vittorie passate (screen 3) e recenti (screen 4), tutte accumulati a Roulette in primis e Baccarat in secondo.
• Ho provato a prelevare sia in crypto che con IBAN, il risulato è sempre lo stesso (screen 5), prelievo in pending per sempre.
• Forse il bonus iniziale, se presente era di 30€. Il 100% del primo deposito, ma non ricordo neanche se fossi riuscito a convertirlo, e non è possibile visualizzarlo, o meglio, me lo da come perso

Dear Vinotime,

Thanks so much for sharing all the details and taking the time to explain everything so clearly. I really appreciate it.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Barbora ([email protected]), who will contact the casino directly and manage all communication from here. We want to be fully transparent with you. In the past, some of our messages to this casino have gone unanswered, so there’s a chance they may not respond again. However, we’ll do everything we can to encourage their cooperation and give your case the best possible chance of progress.

No action is needed from you at this point. Your Resolver will reach out through this thread if anything else is required.

Kind regards,

Veronika

Hello Vinotime,

I’m sorry to hear about the difficulties you’ve been experiencing.

My name is Barbora, and I’ll be handling your complaint from this point onward.

As a first step, I’ll reach out to a casino representative outside of this thread, since we currently don’t have a direct contact for them. In the meantime, please keep me updated if there are any new developments.

Best regards,

Barbora

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Vinotime,

I regret to inform you that since we have not received any response from the casino regarding this issue, we are unable to proceed further with the complaint resolution process. As a result, we are forced to close the complaint as ‘unresolved’.

Effective resolution typically requires active cooperation and communication between all parties involved. Unfortunately, this has not been possible in this case, and we were left without the casino’s participation.

I’m sorry that we could not achieve a more favorable outcome. Please note that closing the complaint as unresolved may negatively impact the casino’s rating, and other players will be able to review the details of this case.

Should the casino choose to respond in the future, the complaint can be reopened at any time.

Best regards,

Barbora