Candy Spinz Casino - Вывод криптовалюты игрока задерживается.

Hello everyone, I made a withdrawal in cryptocurrency and it was rejected even though I deposited with it, I was asked for bank documents: bank statement and transaction screens and photos of credit cards

The problem is that I only used one card for the deposit (virtual Revolut card) and not a physical one and for this card I sent the required documents

But then they ask me for documents for 2 other credit cards, the problem is that they were virtual disposable cards and I can not provide any proof of it, and it was also confirmed by the bank, furthermore when at the time I tried to deposit with them, the deposit never arrived on the site because the transaction was not successful, and it is only a bug of the site that they remained stored in the system so it is absurd that they ask me for proof that does not exist

Since I have currently only deposited in cryptocurrency, I only ask that my withdrawal in cryptocurrency be approved because at this point the bank has nothing to do with it, thank you

Salve a tutti, ho effettuato un prelievo in cryptovaluta ed e' stato respinto nonostante ho depositato tramite essa, mi sono stati richiesti dei documenti bancari: estratto conto e screen transazioni e foto delle carte di credito

il problema e' che io ho utilizzato soltanto una carta per il deposito (Carta Revolut virtuale) e non fisica e per questa carta ho inviato i documenti richiesti

pero' poi mi chiedono i documenti di altre 2 carte di credito, il problema e' che sono state carte virtuali USA E GETTA ed io non posso fornire nessuna prova su di essa, ed e' stato confermato anche dalla banca, inoltre quando all'epoca provai a depositare con esse, il deposito non e' mai arrivato sul sito in quando la transazione non andava a buon fine, e solo un bug del sito che sono rimaste memorizzate nel sistema quindi e' assurdo che mi richiedano delle prove che non esistono

siccome attualmente ho depositato solo in cryptovaluta chiedo soltanto che mi venga approvato il prelievo in cryptovaluta perche a questo punto la banca non centra piu, grazie

Hello,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Candy Spinz Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

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Kindly notify me here in the thread once the email has been sent.

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Katarina

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Dear fmarotta0115,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

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