Casabet.io Casino - Выплата выигрыша игроку отложена.

Hello,

I have been playing on Casabet for about 1–2 months, and everything was going well. I deposited, played, and the platform was functioning properly without any issues.

I requested my first withdrawal on 2025-11-23 at 17:24:51 with ID ********, and I received it within 2–3 days, so there were no problems.

I then continued playing and initiated a new withdrawal on 2025-11-25 at 20:39:09, and that is when everything fell apart and they lost all of my trust.

I waited more than 5 days and did not receive any response from their side regarding why the withdrawal had not been paid out.

After 7 days, as you can see on 02.12.2025, I received an email from their team stating:

"Your gaming session has been sent to the provider for review. As soon as we receive a response from the provider regarding your gaming session and bets, we will notify you immediately via email."

They also stated in the email that a maximum of 14 days may pass before they receive an answer from their gaming provider.

As you can see in the attached emails, I contacted them repeatedly via email, and they continued to respond with the same message, even though the 14-day period has already passed. This is a clear violation of their terms and conditions.

I have attached all emails and our entire communication. I am worried about my funds and when I will receive this withdrawal.

Once I receive it, I will never play at this casino again i blame my friend telling me about this casino. Waiting for a withdrawal for 20+ days is something incredible

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Steafann,

I can only imagine how frustrating it must be to wait for your money without any assurance about when you'll receive it, and I genuinely hope that your winnings will be sent to you eventually. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please advise which games you focused on - slots, live casino, sports betting, etc.?

Could you please forward a screenshot of your withdrawal request to [email protected]?

Additionally, could you please confirm whether you have accumulated your winnings with or without an active bonus?

Thank you in advance for your cooperation and reply.

Best regards,

Attila G.

Dear Steafann,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello Attila, I have sent it to you on email, already 23 days have passed since i received a message from Casabet saying that my gaming session has been sent for review. I received that mail on 02.12.2025 today is 25.12.2025 so 23 days total out of which there were 17 working business days so they have already violated their terms and conditions saying maximum of 14 days have passed. I'm really really worried at this point

Dear Steafann, thank you for your email. Could you please confirm whether you have accumulated your winnings with or without an active bonus?

Thank you in advance for your cooperation and reply.

Dear Steafann,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru