CashiMashi Casino - Аккаунт игрока был закрыт.

Hello,

My CashiMashi account was banned for no reason even though I had $1000 in it. I verified all the requested documents without any problems and I did not take any wrong action or violate the rules of the site. I object to this decision and request that my money be returned as soon as possible.

Dear mehmettoprak,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Have you received any emails from the casino after your account was blocked? If so, please forward them to me at [email protected], or post screenshots here.

Did you accumulate your winnings with or without an active bonus?

What types of games did you play?

Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello, I gave you the verifications they asked for from me and I completed all of them successfully, I also provided them with these documents, but they banned me and confiscated my money according to their own wishes, they won't give it to me, please end this victimization and give my money back, I am very victimized. Also, I was playing slot games on the site and I made successful withdrawals 3 times. I still don't understand why they suddenly did this. They also said they would get back to me via e-mail but did not do so.

Has your account been banned after you sent the documents for verifying your source of wealth? Could you please forward me the documents you sent to the casino at [email protected]? Thank you for your cooperation.

Dear mehmettoprak,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, I replied to you via e-mail and sent you what you asked for, didn't you see? I forwarded it to you via e-mail.

Thank you very much, mehmettoprak, for providing all the necessary information. I will now transfer your complaint to my colleague Peter ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello there,

Thank you mehmettoprak for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask CashiMashi Casino for their help in resolving this complaint. We would like to know why was the player's account blocked and what can we do to help resolve this issue.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear mehmettoprak, I am in contact with the casino representative, I will keep you updated about any new developments. Thank you for your patience during this time!

Hello mehmettoprak,

We would like to update you that due to Peter, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Peter has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Peter will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

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Hi mehmettoprak,

I wanted to let you know that Peter—your dedicated resolver—is currently on vacation. Because he has the deepest insight into your case and direct lines of communication with the casino, I’ve extended our timeline by an additional seven days to ensure nothing is overlooked.

Thank you for your patience and understanding during this brief delay. If you have any questions in the meantime, feel free to reach out.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Kahnawake Gaming Commission ([email protected]) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own ([email protected]). I am sorry I could not be of more help on this occasion.

Best regards,

Peter