Casina Casino - Игрок заявляет о задержке выплат.

I am updating my situation as it has worsened. Not only has Casina exceeded the 72-hour payment window, but they have now arbitrarily CANCELLED my withdrawal requests without any valid justification or my consent.

My account is fully verified, and I have followed all rules. This cancellation is a clear stall tactic and an act of bad faith. I demand that my winnings be processed immediately to my original payment method. I will not accept any further delays or excuses regarding "technical issues" or "KYC" as these are being used to withhold my funds.

Evidence: I have screenshots of the cancelled status in my transaction history.

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Dear GQGOMES,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The casino has now arbitrarily CANCELLED my withdrawal requests. My balance was returned to my casino account without my consent. This is a clear attempt to delay the payment further. I have not breached any terms and I demand my winnings to be paid out immediately.

he casino's argument is invalid because they actually accepted and initiated the transfer request. The system validated my balance as withdrawable. Only after 72 hours did they cancel it, claiming bonus issues. This proves that the funds were already converted to real money, otherwise, the withdrawal would never have been allowed in the first place.