Casino Infinity - Игрок еще не получил свой выигрыш.

I've been playing at this casino for 1.5 years and have never had any problems before. Withdrawals were always processed within 3 days, as stated in the terms and conditions. However, this time is different. I withdrew €500 each on May 23rd, 34th, and 25th, 2026, and these withdrawals still haven't been processed. I inquire daily via email or live chat, and each time I'm told the withdrawal will be processed soon, or something similar. Today marks 10 days, and I still haven't received my money. I'm requesting assistance.

Ich spiele seit 1,5 Jahren in diesem Casino und habe eigentlich nie Probleme gehabt. Auszahlungen wurden wie in den agbs beschrieben immer innerhalb von 3 Tagen bearbeitet . Diesmal aber nicht ,ich habe am 23/34/25.05.2026 jeweils 500 Euro abgehoben die bis heute nicht bearbeitet worden sind. Ich frage täglich per Mail oder Live Chat nach und jedesmal wird mir gesagt : die Auszahlung kommt bald oder ähnliche Antworten . Heute sind 10 Tage um und ich habe immer noch kein Geld . Ich bitte um Hilfe

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Dear Hertha0310,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Hertha0310,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Thank you in advance for your time and feedback.

Best regards,

Karla