Casino Orca - Вывод средств игроком задерживается в связи с проверкой учетной записи.

Hello dear Casino Guru Team,

I deposited €500 on August 3rd, 2026 for the welcome bonus (100% up to €500):

https://www.casinoorca1.com/deposit-bonus/first-deposit-bonus

I was able to withdraw €2396 with this bonus on August 3rd, 2026. Afterwards, I immediately sent all the necessary documents to Casino Orca, and my verification was successfully completed the following day.

On August 5, 2026, I received the following email:

Hi there,

Please note, our bonuses and games are created with the purpose of entertaining. If deposits matched with any bonus or clean deposits are not used with the same purpose, the casino deems such actions a violation of the General Terms and Conditions.

If the Player uses such strategies, and if the Casino has sufficient grounds to believe that the Player's actions are aimed solely to obtain unfair financial benefits (also can be deemed as fraudulent activities) using the bonus advantage or unfair advantage over casino with clean deposits, then we reserve the right to investigate, cancel, suspend or lock any account at any time. Winnings and subsequent gaming activity and wins will be revoked and canceled and the deposit is returned in this case.

We have decided to revoke your bonus eligibility. You are no longer eligible to claim any matching bonuses from now on, but can still continue gaming on our Casino with your clean deposits however.

Kind regards,

CasinoOrca Security

Two weeks have now passed and unfortunately there is still no result. I have inquired about the status of the review several times via email, but I am only being given the runaround with the following replies:

Hi there,

Please note security review is still in progress. Once security review is done, you will be notified accordingly.

CasinoOrca Security Team

Since two weeks have already passed without any results, I am starting to worry and hope you can help me in this case.

Best regards

[Redacted]

Hallo liebes Casino Guru Team,

ich habe am 03.08.2026 für den Willkommensbonus (100% bis 500€), 500€ eingezahlt:

https://www.casinoorca1.com/deposit-bonus/first-deposit-bonus

Ich konnte mit diesem Bonus 2396€ am 03.08.2026 zur Auszahlung bringen. Danach habe ich auch gleich alle Dokumente an Casino Orca geschickt und meine Verifizierung wurde am nächsten Tag erfolgreich abgeschlossen.

Am 05.08.2026 erhielt ich dann folgende E-Mail:

Hi there ,

Please note, our bonuses and games are created with the purpose of entertaining. If deposits matched with any bonus or clean deposits are not used with the same purpose, the casino deems such actions a violation of the General Terms and Conditions.

If the Player uses such strategies, and if the Casino has sufficient grounds to believe that the Player's actions are aimed solely to obtain unfair financial benefits (also can be deemed as fraudulent activities) using the bonus advantage or unfair advantage over casino with clean deposits, then we reserve the right to investigate, cancel, suspend or lock any account at any time. Winnings and subsequent gaming activity and wins will be revoked and annulled and the deposit is returned in this case.

We have decided to revoke your bonus eligibility. You are no longer eligible to claim any matching bonuses from now on, but can still continue gaming on our Casino with your clean deposits however.

Kind regards,

CasinoOrca Security

nun sind bereits zwei Wochen vergangen und es liegt leider noch kein Ergebnis vor. Ich habe mehrmals per mail nach dem Status der Überprüfung nachgefragt aber ich werde leider nur hingehalten indem mir geantwortet wird:

Hi there,

Please note security review is still in progress. Once security review is done, you will be notified accordingly.

CasinoOrca Security Team

Da bereits 2 Wochen ohne Ergebnis vergangen sind, fange ich an mir Sorgen zu machen und hoffe Sie können mir in diesem Fall weiterhelfen.

Mit freundlichen Grüßen

[Redacted]

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Stay safe.

Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing. To better understand your situation, please allow me to ask you a few questions:

• Could you please send me a link or a screenshot of the bonus you activated and played with?
• What types of games did you play while the bonus was active? Did you mainly play one game, or did you switch between multiple games?
• Kindly describe your gaming style in more detail (for example, bet sizes, frequency of play, or any noticeable changes during the bonus play).

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Attila